Customer Service Advisor

Clemence Rogers are currently working in partnership with our client in the recruitment of a Customer Service Advisor to join an established automotive company based at their site in Toddington.
- Location: Toddington
- Salary: £12 per hour
- Contract Type: Temporary
- Closing: 11 February 2023
- Ref: 902327

**Key duties and Responsibilities**:

- To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
- To greet customers in a friendly, professional and courteous manner.
- To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
- To give repair estimates and price quotations and offer repair suggestions.
- Register new vehicles
- Ensure invoices and taxing vehicles are completed accurately and on time.
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
- Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holders immediate supervisor.
- Handle all internal and external customers and suppliers with courtesy.
- Adhere to Health & Safety Policies and Procedures at all times.

**Preferred Qualifications and Experience**:

- Excellent communication and interpersonal skills.
- Ability to work under pressure.
- Stock control experience.
- Good working knowledge of Kerridge (Dealer Management System).
- You must be PC literate with a working knowledge of administration procedures.

**Available Shifts**:
Monday to Friday shifts:

- 7am-4pm
- 8am-5pm
- 9am-6pm

Every other Saturday:

- 8am - 12pm