Dynamics CRM Consultant

2 months ago


West Midlands, United Kingdom wa consultants Full time

Job Reference: KSWACRM64611

Job Location: United Kingdom, West Midlands

**Job Type**: Permanent

Role: Dynamics CRM Consultant.

Location: Remote - 1 day a month in the office (West Midlands)

**Salary**: £Negotiable

Key Responsibilities:

- Building strong, long-lasting relationships with customers
- Facilitating workshops to understand customer requirements.
- Documentation of customer requirements and to be solution design
- Design & build of customer solutions within the Dynamics 365 & Power Platform toolkit.
- Delivering training workshops and handing over solution to customer
- Supporting the sales and customer service team throughout the customer lifecycle

Must Have Skills/Experience:

- Experience as a Consultant or End User responsible for implementation and evolution of Dynamics 365 CRM Apps (Sales, Customer Service, Marketing)
- Experience with the Power Platform suite, including Power Apps, Power Pages (Portals) and Power Automate
- Ability of understanding, designing, implementing and improving customer experience and/or sales processes
- Excellent interpersonal and communication skills
- Excellent stakeholder management skills
- Understanding of or experience in delivering business change
- Creative problem-solving skills.
- Strong planning and organisational skills
- Strong presentation skills

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.



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