IT Infrastructure Engineer

5 days ago

Gloucester, United Kingdom PIB Group Full time

**The Role**: IT Infrastructure Engineer (1st Line)
Are you a skilled IT professional looking for an exciting opportunity to provide exceptional support and contribute to the success of our organization? Join our team as an IT Infrastructure Engineer and be a part of our dynamic and growing company.
**Responsibilities: **

As an IT Infrastructure Engineer, you will be responsible for:
Providing comprehensive 1st line support, both onsite and remotely, across all aspects of our technology and infrastructure estate, including:
- End User Computing (EUC)
- Hardware & Logistics
- Telephony (Mobile/PBX/VOiP/Audio & Video Conferencing/Contact Centre/Unified Comms)
- Managed Print Services
- Networks (WAN/LAN/WiFi)
- Security Tooling
- Identity Access Management
- Cloud Services
- Identifying and resolving any outages or performance issues internally and externally.
- Assisting in the provisioning, logistics, distribution, auditing, maintenance, and overall asset management of all hardware within the PIB Group.
- Supporting IT migrations, site relocations, integration projects, and continuous improvement activities.
- Collaborating with internal end users, external suppliers, and the IT help desk to build and maintain strong working relationships and efficient processes.
- Ensuring all service and support requests are routed through the appropriate channels
- Delivering assigned tasks and escalations from internal teams and the IT help desk.
- Provisioning, maintaining, and de-provisioning End User Device (EUD) access, including troubleshooting and support.
- Managing the preparation, packing, shipping, and returns of IT equipment, as well as compliance processes.
- Maintaining proactive engagement and communication with key stakeholders during migration, relocation, and integration activities.
- Working independently and as part of a team to deliver tasks with accuracy and cost efficiency.
- Supporting the delivery, performance, and availability of Group systems and services.
- Implementing proper auditing, monitoring, and reporting for relevant services.
- Ensuring compliance with agreed SLAs and appropriately managing any breaches.

**Requirements: **

To succeed in this role, you should possess:
- Demonstrable experience within a busy IT support environment.
- Extensive knowledge of computer hardware systems.
- Familiarity with general OS systems and Office Software.
- Strong technical support and problem-solving skills.
- Experience in incident management.
- Proficiency in Microsoft, Android, and iOS systems and technologies.
- Ability to work effectively within a matrixed team.
- Proactive problem-solving abilities and independent thinking.
- Strong prioritization and workload management skills.
- Excellent communication and stakeholder management capabilities.
- Attention to detail and ability to think laterally.
- Commercial acumen and understanding.
- Resilience, positivity, and adaptability.
- Structured and organized approach to work.
- Collaborative team player
- Quick learner with a proactive attitude.
- Flexibility to travel as required.

**Further information **

As well as a competitive salary we offer the following benefits -
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products

We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more

We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development

PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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