IT Support Engineer

**Role**:IT Support Engineer

**Location**:Blackburn, BB1 2FA - Office Based

**Contract**:Full-Time Hours / Permanent

**Salary**:Dependent on experience & Bonus Scheme

**What will my role look like?**

Our IT Department is expanding and we have an opportunity available for an IT Support Engineer In this role you will be be the first point of contact for IT support for our Head Office and sites.

You will be responsible for logging, resolving and escalating support requests made via our ticketing system and answering / resolving phone calls made to the helpdesk. This is a telephone-based role that requires a high level of care and attention to detail.

**What would my main responsibilities be?**
- Providing user support via the phone & our ticketing system
- Configuring & building hardware
- Creating & troubleshooting of user profiles & mailboxes
- Diagnosis & resolution of a wide range of hardware issues such as routers, switches, access points, PCs, laptops, printers, VoIP telephony
- Escalating issues that cannot be resolved at entry level

This list is not exhaustive and may be added to or amended from time to time.
- Knowledge/experience of: AD, Windows, Office, Exchange
- Excellent Customer Service Skills
- Troubleshooting & Diagnostic skills
- An analytical approach to problem solving
- Good interpersonal skills
- Adaptability

**Benefits & Rewards**

EG Cares is our benefits & rewards scheme, it’s our way of saying thank you to our EG family in recognition of the continued support and commitment you deliver every day.

**Competitive Annual Leave**:

- We know our employees work hard so we offer competitive annual leave allowances so you can enjoy well deserved time off work

**Work Anniversary Awards**:

- We appreciate how loyal our employees are and to say thank you we reward colleagues when you hit milestones

**Employee Discounts -**You will be entitled to 15% off our food-to-go brands and 10% off our retail stores, not only this our EG Cares platform entitles you to exclusive discounts at a variety of clothing / retail stores, restaurants, cinemasand much more

**Free Parking**:

- We have free onsite parking at our Head Office in Blackburn which is safe and secure with 24hr CCTV

**Waterside Cafe**:

- With the opening of our new head office we are revolutionizing lunch time with a state of the art employee area for colleagues to relax, dine and unwind. In house Chefs will freshly prepare meals from a large menu incorporatinga variety of different cuisines which will change daily, and meals will be provided at incredibly low prices

**Employee Assistance Programme**:

- Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is now available 24/7 for our employees through our EG Cares Employee Assistance Programme

**Life Assurance**-At EG Group, we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind

**Learning & Development -**We are committed to helping you develop new skills to be the best version of you

**Our People -**You will work alongside our amazing employees, have fun and be a part of our family

**Free Eye Test -**As a valued EG Employee you will be eligible to receive a free eye examination every two years

**Progression & Career Opportunities -**We look to promote and progress our employees within the business and we are very passionate about internal progression As the business expands it opens new opportunities for growththe opportunitiesreally are endless with Euro Garages

**Compassionate Leave -**We care about our employees and offer 3 days paid compassionate leave

**Who are EG Group?**

We are leading global independent fuel station and convenience retail operator with operations at over 5,600 sites across Continental Europe, the United Kingdom, North America and Australia.

The group has enjoyed significant growth, with 2020 revenues exceeding $21bn as well as serving over one billion customers annually. Dedicated to serving the convenience needs of today’s busy consumer, whether it is Grocery & Merchandise, Foodservice orFuel, we have a global network of accessible sites where customers can stop and shop. Through our strong brand partnerships, customers can access various offerings across our network, including brands such as LEON, Cooplands, Starbucks, KFC, Subway, Greggs,SPAR, and Burger King.