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Mortgage Services Consultant

4 months ago

Fleet, United Kingdom Fleet Mortgages Full time

**About Fleet Mortgages**

Fleet Mortgages is a major player in the specialist Buy to Let Mortgage market. We have recently gone through a period of growth and currently have an opportunity for a Mortgage Services Consultant to join our team in Fleet.

**What we can offer you**

We offer a competitive package of benefits including flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection, discretionary annual bonus and more.

**Job Purpose**

This is a varied role, dealing with all aspects of our post completion administration procedures relating to existing loans including queries both by telephone and in writing. You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines.

**Dimensions**
- Reports to Team Leader
- Develops and maintains relationships with internal contacts and departments
- Department service and quality standards must be achieved

**Key Outputs & Responsibilities**
- Work to agreed objectives, service standards and deliverables
- Ensure relevant documentation and information received is checked for adherence to policy and criteria
- Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
- Provide a prompt reply to all written correspondence
- Develop positive working relationships with colleagues
- Adhere to internal/external compliance, credit review and audit requirements
- Use initiative to resolve queries outside own area of expertise
- Train and mentor new team members
- Take responsibility for your own learning and development
- All other associated duties and responsibilities and carry out any tasks as required by management

**Qualifications & Experience**
- Proactive, flexible, and willing to take on new aspects of the role as the Company evolves and also help out other teams
- Excellent communication skills, both written and verbal
- PC literate with a good knowledge of Microsoft Office products including Word, Excel and Outlook
- Proven experience of mortgage administration and customer service is essential
- Previous experience of the following would be an advantage but is not essential:

- Arrears’ collection
- Mortgage securities / title experience
- Option to study CeMAP

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: MSC002