Lettings Assistant

Job Title: Letting Assistant
Contract Type: Permanent

**Salary**: £20,426 (£22,576 is achieved after 12 months successful performance in the role)
Working Hours: Full-Time 35 hours
Working Pattern: 09.30am-5pm
Location: Carlisle, Cumbria

**Why Riverside?
**At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays (FTE)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**The difference you will make as a Letting Assistant**

**Job purpose
**Deliver a quality lettings service for social housing, ensuring that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes.
Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments.

**Role requires you to**:

- Support end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with Lettings Officers and Team Leaders to ensure that properties are let as quickly as possible, to the required standard.
- Produce letters to outgoing customers using relevant templates to confirm that their notice to end their tenancy has been received.
- Advertise properties in line with lettings policies and strategies, using CBL partnerships, local nomination arrangements and online advertising as appropriate.
- Carry out appropriate pre-tenancy checks for management lets, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Support with on-boarding new customers through the Digital Tenancy Sign Up portal.
- Prepare sign up documentation and create tenancies in the housing management system. Complete and upload the CORE form for all lettings.
- Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection.

**Person specification**

**Knowledge, Skills and Experience**
**Essential**
- Demonstrable commitment to Our Riverside Way values.
- Proven ability to show initiative and take ownership of tasks
- A strong customer focus, with excellent written and verbal communication skills.
- Proficient in use of Microsoft Office Suite.
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
- Proactive approach, able to work flexibly and adapt to changing situations

**Desirable**
- Competence in using Open Housing and Salesforce.
- Experience of working in Lettings.