Loss Adjuster

3 weeks ago

South East, United Kingdom The AA Full time

**Company description**:
**Job title**:Loss Adjuster

**Location**: Remote (Travel Across South-East Region)

**Salary**:Up-to £55,000 DOE + Company Car + Annual Bonus

**Hours**:Monday to Friday, 9am - 5pm

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.

As a Loss Adjuster, you’ll join our exciting journey to fulfil our future vision. We aim to support the UK’s 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision.

**This is the job**:
Are you committed to helping our customers when they need our support the most? As a Loss Adjuster, you will have the opportunity to join our Home Insurance Claims business covering the South-East region.

This is an excellent opportunity to manage a portfolio of large and complex household property claims within the household team. You will have full accountability for visiting, validating, reserving, and negotiating settlement of complex and larger household property claims, including those over £100,000 in value

Do you have a strong customer focus where indemnity control and first-class customer service is placed at the heart of each claim? If this sounds like you, we would love to hear from you

**What will I be doing?**:
You will be working closely with claims colleagues to manage our major and complex losses, with an element of supply chain management.
- Undertaking site visits for larger or more complex claims to agree a claims project plan with key stakeholders
- Ensuring complex and large loss cases are appropriately managed
- Identifying potentially fraudulent or dishonest claim related behaviour
- Working collaboratively to develop technical strategies to control indemnity spend on claims
- Undertaking aspects of supplier account performance management to ensure contractual, operational, regulatory, and business strategy requirements

**What do I need?**:

- Demonstrable experience of handling large and complex property claims up to and over £50,000 in value
- Field claims management experience would be preferable
- Thorough knowledge of the anatomy of domestic buildings and understanding of their defects, suitable repairs, and drying techniques
- Stakeholder management skills
- A self-starter with a proven ability to solve problems and deliver results that add value
- Excellent analytical skills with strong attention to detail

**Additional Information**:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- Diverse learning and development opportunities to support you to progress in your career
- 25 days annual leave plus 8 bank holidays
- Free AA breakdown membership after 12 months, 50% discount in your first year
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme

LI-TheAA

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