Streetworks Coordinator

About The RoleAre you looking to join an expansive and growing work sector. Do you have what it takes to care for a prestigious and high performing telecoms provider?

Want an environment where you can progress and develop new skills?

If you’ve answered yes to the above, then this may be the role for you.

The role is based out of our fresh and exciting Southampton office with some home working. Our back office is the central hub for communications serving support across the country to all our deliverable areas in the Northeast, Southeast, South Central & Coast, as well as the Southwest.

We liaise with local councils to drive forward the delivery of full fibre across the country through comprehensive coordination and planning.

**MAIN KEY RESPONSIBILITIES**
- **Perform** to set client KPIs/SLAs
- **Undertake** **training** for own development
- **Build and maintain **relationships with internal and external stakeholders
- **Provide excellent customer service **to internal and external customers both verbally and in writing
- **Generate** reports on a daily basis on existing works and manage the reports with our field teams
- **Jeopardy manage** task completion dates to meet SLAs and KPIs by seeking resolution to problems and proactive escalation
- **Interact **with multiple client systems to update clients and raise issues
- **Validate **information received ensuring it is fit for purpose and meets stakeholder requirements
- **Comply **with all company policies
- **Ask questions **to build personal knowledge
- General office duties as required

**PERSON SPECIFICATION**
- Excellent administrative skills and computer literate
- Uses own initiative to proactively resolve issues
- Client and internal customer focused
- Team player with a ‘can do’ attitude
- Self-motivated and takes ownership
- Works well under pressure
- Good interpersonal skills
- Good communicator

**JOB KNOWLEDGE / SKILLS REQUIRED**
- Administration Experience
- Salesforce Experience (Desirable)
- About The Company**Why choose us?**

We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:

- 25 days annual leave plus bank holidays
- 4% matched pension scheme
- 2 x salary life assurance
- Access to our staff discount portal
- Health Cash Plan
- Cycle to Work scheme
- Employee assistance programme
- Recruitment referral scheme
- Payroll giving
- Salary finance scheme

**Inclusiveness**
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