Senior Systems Administrator

4 months ago

Newcastle upon Tyne, United Kingdom Northumbria Police Full time

**Job title: Senior Systems Administrator**

**Salary: Band 8, £33,039 - £37,584 per annum**

**Location: Agile/ Forth Banks**

**Hours/Contract: Full-time, Permanent**

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job - and that’s where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.

Learn about our full benefits package

**The role**

Here at Northumbria Police, we think our region is amazing It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Force Transformation Department as a Senior Systems Administrator

To lead a team of System Administrators who provide the Force with configuration, support and maintenance skills and experience across major force systems (RMS, SmartContact, GIS); setting standards for the team and expected to be proactive in locating and solving problems/issues, providing improvements, aiding usage and passing on system knowledge to the Force business users/representatives.

**What you’ll do**
- Lead the team providing systems administration support for the Force RMS, SmartContact and GIS software.
- Ensure timely response to issues encountered by users, including: fault diagnosis; problem solving; remedial actions; system testing; user access and daily monitoring to respond to concerns in a timely manner
- Lead on the configuration of Force RMS, SmartContact and GIS products, ensuring optimal system effectiveness and enhanced user experience to support in the delivery of outstanding operational processes
- Line manage and co-ordinate System Administrator activity ensuring; configuration standards are documented and upheld, processes followed and documentation is continually maintained.
- Responsible for ensuring all technical environments being used by the Force are kept up to date and synchronised
- Maintain and continually develop excellent product knowledge, both personally and across the team, to ensure future developments/ enhancements/ product roadmaps are known and understood. Advise others on the use, potential inclusion and benefits of any new features being provided.
- Lead on the change management process for Force RMS, SmartContact and GIS, ensuring governance is documented and followed. Ensure the team are utilising in-depth product knowledge to suggest system solutions to improve processes and overcome operational problems
- Lead on developing and maintaining relationships with system suppliers

**What you’ll bring**
- Good understanding of large IT Systems and the implications of emerging technologies for the Police environment. 2+ years of relevant experience of working in a service and project managed environment.
- Strong organisational skills, ideally supported by experience of using a formal project management methodology. Experience in evaluating information and the ability to clearly explain complex issues
- Excellent planning and organisational skills.
- Able to work under own initiative; prioritising tasks to meet the needs of the business. Use a structured approach to their work/ team’s work, with the ability to regularly assess and manage priorities.
- Planning, organising and prioritising work for a team
- Excellent problem solving skills and logical, innovative thinking.
- Possess good analytical skills, with an understanding of the need for accuracy and attention to detail.
- Ability to bridge the gap between technical and business language, to ensure the delivery of appropriate outcomes.
- Ability to analyse priorities & respond to complex customer challenges
- Excellent communication skills, ability to tailor style and method to suit range of stakeholders, staff and suppliers

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. App

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