Receptionist/administration Assistant

2 weeks ago


Birkenhead, United Kingdom Drs Majeed, Shetty and Simmons, Vittoria Medical Centre Full time

**Company description**

GP Practice

**Job description**

**Job Summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Be able to work well under pressure.

**Responsibilities**:
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Pulling/filing notes as necessary

Reception
- Receiving patients consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary

Appointments
- Process appointment requests for today future appointments from patients by telephone, e-consult and in person.
- Deal with visits requests

Computer
- Registrations of new patients - computer data entry and medical records.
- Process patients change of address - computer data and medical records (have knowledge of practice area.
- Process repeat prescription request in accordance with practice guidelines.
- Read coding of correspondence.

Telephone
- Have working knowledge of telephone system, during and after hours.

Other Tasks
- Ensure building security - have thorough knowledge of doors/windows/alarm.
- Make refreshments for doctors and colleagues
- Any other tasks allocated by managers

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

**Quality**:
The post-holder will strive to maintain quality within the practice, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.

**Communication**:
The post-holder should recognize the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize people’s needs for


  • Office Receptionist

    6 days ago


    Birkenhead, United Kingdom Total Staff Services Full time

    **Job Title: Office Receptionist/Administrator** **Location**: Birkenhead, United Kingdom **Salary**: £23,500 per annum **Hours**: 9:00 am - 5:00 pm, Monday to Friday **About Us**: Total Staff are currently recruiting on behalf of a well known constuction company based in the heart of Birkenhead, who pride themselves on delivering high-quality...


  • Birkenhead, United Kingdom Total Staff Services Full time

    Total Staff Services are currently recruiting an Office Administrator/Receptionist for one of our clients based in Birkenhead. This is a temporary role lasting around 4 weeks with the potential to extend. The ideal candidate will have a background within a similar role as well as proven administrative experience. This is a full-time role so candidates must...


  • Birkenhead, United Kingdom Total Staff Services Full time

    **Working Hours**: Monday to Friday, 0845-1700. £11.50ph. **Duties will Include**: - Meeting/greeting visitors and directing them. - Booking meeting rooms. - Arranging meetings. - Assisting with the accounts department. - Assisting with customer service. - Booking staff annual leave. - Dealing with expenses etc. - General administration duties. **Job...

  • Legal Receptionist

    4 days ago


    Birkenhead, United Kingdom Statement Services Ltd Full time

    **About us** This role requires an experienced legal receptionist/admin person who is able to work under pressure. Good communication and Organisational skills are essential and experience in legal or insurance background is compulsory The job is for 5 days a week but hours may vary with prior agreement and would include 8am-4pm, 9am-5pm, 10am-6 pm you...

  • Receptionist

    1 month ago


    Birkenhead, Wirral, United Kingdom G2 Legal Limited Full time

    A longstanding, Wirral-based law firm is currently looking to recruit a Legal Secretary/Receptionist to support with both front of house and secretarial duties. You will work a dual role, and will be responsible for maintaining a tidy and welcoming reception area. You will also provide secretarial and administrative Private Client support to the partner and...


  • Birkenhead, United Kingdom Rand Associates Consultancy Services Ltd Full time

    **Job Title**: Receptionist **Reports to**: Director of Surveying / Project Manager **Responsible for**: None **Location**: Birkenhead, Wirral **Contract Type**: Permanent (after successful 6 month probationary period*) **Hours**: Part-Time, Monday - Friday, 30hrs, 9am - 3pm (Flexible working arrangements can be discussed) **Pay**: £10.25 per...


  • Birkenhead, United Kingdom Haworth & Gallagher Solicitors Full time

    Full time office administrator required for very busy long-established Birkenhead firm of solicitors. Administrative role which requires an organised and enthusiastic person. You should be able to prioritise and work to deadlines. Duties include; photocopying, filing and faxing; file archiving and deeds storage; creating court bundles; maintaining stationary...


  • Birkenhead, United Kingdom Beneck Preservations Ltd Full time

    Must be able to work on their own initiative and be confident using Microsoft Windows, Word and Excel. You will be required to type up surveyor's reports/letters/invoices and carry out other general office duties, typing skills essential. Dealing with general enquiries both on the telephone and in person in the office reception, booking appointments for...


  • Birkenhead, United Kingdom Haworth & Gallagher Solicitors Full time

    Full time office administrator required for very busy long-established Birkenhead firm of Solicitors. Administrative role which requires an organised and enthusiastic person with a can-do attitude. You should be able to prioritise and work to deadlines. Duties include but are not limited to: - Filing, photocopying, and faxing - Typing/letter production -...


  • Birkenhead, United Kingdom RH NWLTD Full time

    Job Summary: **Responsibilities**: - Answer and direct phone calls with professionalism and courtesy - Utilize computerized systems for data entry and record-keeping - Perform various administrative tasks to support daily operations - Maintain organized files and documentation - Assist in clerical duties such as photocopying, faxing, and mailing - Manage...


  • Birkenhead, United Kingdom Whetstone Medical Full time

    **Company description** Large, established & friendly medical practice with a multi-disciplinary team made up 4 main partners, salaried GP’s and clinical & office support staff offering a range of services for the local community. **Job description** Maintaining and monitoring the practice appointment system. Process personal, telephone and e-requests...

  • Receptionist

    4 days ago


    Birkenhead, United Kingdom Ministry of Justice Full time

    Salary - £22,096 - £24,718 Number of jobs available - 1 Detail of reserve list - 12 Months Region - North West City/Town - Birkenhead Building/Site - NPS 40 EUROPA BOULEVARD BIRKENHEAD, CH41 4PE Grade - Other Organisation Grade for HMPPS - NPS Pay Band 2 National Post Type - Permanent Working Pattern - Full Time, Part Time Role Type -...


  • Birkenhead, United Kingdom University of Chester Full time

    **Description**: The University of Chester is seeking to appoint an enthusiastic Administrative Assistant join the PARE team in supporting and training a range of stakeholders within both the public and private sectors, across thirty-eight universities and multiple healthcare organisations across England. Based on the Birkenhead Campus, but able to work...


  • Birkenhead, United Kingdom UNIVERSITY OF CHESTER Full time

    The University of Chester is seeking to appoint an enthusiastic Administrative Assistant join the PARE team in supporting and training a range of stakeholders within both the public and private sectors, across thirty-eight universities and multiple healthcare organisations across England. Based on the Birkenhead Campus, but able to work largely from home if...

  • Receptionist

    6 days ago


    Birkenhead, United Kingdom The Hive, Wirral Youth Zone Full time

    A vital front of house role, the reception is the first point on contact for Youth Zone members and their parents. Without a welcoming and professional team who are also positive about young people the Youth Zone would not function. Working during the Youth Zone sessions you are responsible first of all for giving every young person a warm welcome into The...


  • Birkenhead, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 356064**Salary**: - £22,096 - £24,718- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time, Part-time**Number of jobs available**: -...


  • Birkenhead, United Kingdom The Accountancy Partnership Full time

    _**About The Accountancy Partnership**_ A full time General Office Administrator is required to join a modern, technology focused accounting and software company in Wirral. The Accountancy Partnership has been in business for 15 years and since that time has recruited a client base of more than 12,000. The Accountancy Partnership are focused on the smaller...


  • Birkenhead, United Kingdom Pharmapac UK Ltd Full time

    Main Functions of the Position To manage the reception desk and also provide administrative support to all areas of the business to ensure efficient operation of all departments. Main Tasks of the Position - Scanning over delivery notes to clients - Raising delivery notes for upcoming collections - putting onto the system and creating delivery notes for...


  • Birkenhead, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 325245**Salary**: - £20,126 - £23,182- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...

  • Case Administrator

    5 days ago


    Birkenhead, United Kingdom Ministry of Justice Full time

    **Case Administrator - Support Worker - Wirral - 68470** **£1,908,723,182** **Birkenhead**: Although this is advertised as an administrative role the tasks associated will primarily be those of a Support Worker with the expectation that the hours of work and annual leave will be aligned with the needs of the staff member you are supporting. **Support...