Operations Coordinator

4 months ago

Bournemouth, United Kingdom Glow Green Ltd Full time

**Operations Coordinator**

**£24K - £25K p/a**

If you're looking for a company that champions digital innovation and offers long-term career paths, then look no further than Glow Green

As a leading provider of green energy solutions such as solar panels, battery storage, boilers, air conditioning and electric vehicle charging systems, we pride ourselves on staying at the forefront of the latest technological advances.

We are currently seeking an experienced Operations Coordinator to join our team and contribute to our continued growth and success. This is a great opportunity to learn something new and be a part of a very rapidly growing green industry.

**Operations Coordinator Responsibilities**
- Support existing customers requiring repair work, and organise relevant Engineers and subcontractors;
- Problem-solve and provide best solutions for individual customer issues;
- Manage customers and their expectation, proactively providing clear effective communication regarding installation and repair progress;
- Support Technical Service Managers with customer technical installation queries;
- Proactively work with other business areas to ensure customer queries and appointments are managed effectively;
- Exhibit first-class customer service and drive organisational excellence;
- Work within SLA’s, and to company procedures.

**Operations Coordinator requirements**
- At least 2 years experience within operations, installations, technical support or similar customer service role;
- Exceptional customer service skills, phone etiquette and work ethic;
- Accomplished multi-tasking, problem-solving and organisation skills;
- Strong technical aptitude and ability to grasp complex technical concepts quickly.

**Benefits of working at Glow Green**
- Competitive annual salary of £24K, increasing to £25k upon successfully passing probation;
- Annual pay reviews and ongoing opportunities for growth and development;
- No evenings or weekends;
- A generous 33 days holiday, including Bank Holiday, as we value work-life balance;
- A comprehensive Company Pension Scheme, securing your future;
- Robust company sick pay benefit;
- Employee of the month recognises and rewards best performers;
- A fantastic unlimited Refer a Friend Scheme, with earnings up to £1k per successful referral;
- An array of staff perks, including eye care vouchers, daily fresh fruit, confectionery and drinks.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bournemouth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- operations, installations, technical or customer service: 2 years (required)

Work Location: In person

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