Finance Operations Executive

7 months ago


Hook, United Kingdom Cinch Cars Full time

**Location - **Hook, Hampshire

**Shift pattern - **4 on 4 off (8am-6pm & 10am-8pm alternating)

**Salary -** Up to £27,000 with a bonus of up to 10%

We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.

We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting roadmap of innovative products to grow our customer offering as preference for buying cars online grows.

**The Job Role**:
Reporting to the Customer Finance Operations Team Manager, you will form a key part of the close knit team who are available to help our customers with escalations and queries 7 days a week between the hours of 8am - 8pm.
- Acting as a point of referral and booking service for returns, cancellations, and taking details for refunds and other customer payment requests
- Being an escalation point for complaints, unwinds, vehicle issues, deliveries and working closely with the service delivery team

**Things we look for in you**:
**Must have experience**:

- The role holder will have a passion for providing excellent customer service within a Customer Experience team and be able to demonstrate and be proud of their success stories
- Experience within a fast moving customer contact centre/experience team or equivalent
- Understanding of the customer journey and the importance of delivering great customer service is essential
- Excellent interpersonal, communication skills with strong customer service skills and a passion for finding solutions to enhance performance
- The ability to build and maintain strong relationships at all levels
- Well-organised with excellent attention to detail and the ability to multi-task

**Added bonus**:

- Previous experience within the automotive industry or brokerage would be an advantage
- Previous experience using a CRM platforms (Zendesk) would be an added benefit

**Icing on the cake experience**:

- An understanding of working in a rapid growing start-up and/or ecommerce industry
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._



  • Hook, United Kingdom Cinch Cars Full time

    **Customer Finance Operations Executive - Hook, Hampshire** **4 on 4 off shift pattern** Hi, we’re cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. To do this, we are ripping up the rule book and putting drivers first to make sure this happens. cinch lets people find...


  • Hook, United Kingdom cinch Full time

    **Customer Finance Operations Executive - Hook, Hampshire** **4 on 4 off shift pattern** Hi, we’re cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. To do this, we are ripping up the rule book and putting drivers first to make sure this happens. cinch lets people find...


  • Hook, United Kingdom Axiom Executive Full time

    Our client is a customer-first ecommerce business with huge ambition, already driving exponential growth. As a result of their fast paced expansion they are looking for an experienced Finance Manager to support the Financial Controller with: Finance Manager will be responsible for a number of areas including: - Managing and reviewing end-to-end...


  • Hook, United Kingdom Cinch Cars Full time

    Customer Finance Operations Executive - Hook, Hampshire Location - Hook, Hampshire Shift pattern - 4 on 4 off Salary - Up to £27,000 with a bonus of up to 10% We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up...


  • Hook, Greater London, United Kingdom Office Angels Full time

    Job DescriptionOffice Angels is hiring a Finance Operations Coordinator to join their team in a thriving industry. As a key member of the finance team, you will assist in consolidating the monthly close process, prepare and review balance sheet reconciliations, and contribute to annual budgeting and planning. A strong financial background and experience...


  • Hook, United Kingdom Cinch Cars Limited Full time

    Location - Hook, Hampshire Shift pattern - 4 on 4 off (8am-6pm & 10am-8pm) Salary - Up to £27,000 with a bonus of up to 10% We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that...


  • Hook, United Kingdom Cinch Cars Limited Full time

    **Location - **Hook, Hampshire **Shift pattern -** 5 days a week - Monday - Friday and every other Saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00 **Salary -** Up to £28,000 with a bonus of up to 10% We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more...


  • Hook, United Kingdom Cinch Cars Limited Full time

    **Location - **Hook, Hampshire **Shift pattern -** 5 days a week - Monday - Friday and every other Saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00 **Salary -** Up to £28,000 with a bonus of up to 10% We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more...


  • Hook, Greater London, United Kingdom Office Angels Full time

    We are looking for a highly skilled Financial Operations Specialist to support our clients in Office Angels.The successful candidate will have a strong financial background and experience with finance management software such as Coins.You will be responsible for managing the day-to-day finance operations, including the consolidation of the monthly close...


  • Hook, United Kingdom Page Personnel Finance Full time

    One of our top rated UK clients is recruiting for an assistant management accountant to join their growing finance team. **Client Details** - UK specialist Service provider - Modern offices and facilities - Offices based in Hook - Large finance team - Strong supportive internal culture **Description** - Production of monthly accounts, complete for...


  • Hook, Greater London, United Kingdom Sodexo Full time

    About SodexoSodexo, a global leader in services that improve the Quality of Life, is committed to creating a better every day for everyone. With operations in 55 countries and serving over 100 million consumers daily, we offer a unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.As a Disability...

  • Executive Assistant

    6 days ago


    Hook, United Kingdom BCA Full time

    **Executive Assistant** **Hybrid - 3 days from home, 2 days in BCA Hook (RG27 9XA)** **Up to £50,000 dependent on experience + benefits** **40 hours per week Monday - Friday** - BCA is the leading end to end fully digital B2B used car marketplace across the UK and Europe supported by its own in-house fulfilment and logistics services. We’re also part...


  • Hook, United Kingdom Cinch Cars Full time

    Due to the rapid growth her at cinch we are currently recruiting for a Customer Complaints Executive based in our Hook contact centre. **Location** - Hook **Salary** - Up to £25,000 **Purpose of the role**: - We have a Customer and regulatory obligation to ensure we treat every complaint from a Customer fairly and within a required timeline. - The...


  • Hook, Greater London, United Kingdom Office Angels Full time

    We are recruiting for an Assistant Finance Manager to join our client's team on a temporary basis. As an Assistant Finance Manager, you will play a key role in supporting the team with the monthly close process, including sub-ledgers, interfaces, and accounting judgements.This is a fantastic opportunity to gain experience in a well-established company and...


  • Hook, Greater London, United Kingdom Office Angles UK Full time

    About the CompanyOffice Angles UK is a well-established and thriving company that offers a range of services to its clients. We are committed to providing excellent customer service and a positive working environment for all our staff.We are now seeking an Assistant Commercial Finance Manager to join our team and support the existing finance team. As a key...


  • Hook, United Kingdom Cinch Cars Full time

    **Complaints Executive**: **Hook - Hampshire**: We're cinch. Our mission is simple - remove the faff from buying, changing and owning cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. cinch lets people find just the right used car online from an...


  • Hook, Greater London, United Kingdom Office Angles UK Full time

    About the RoleWe are looking for an Assistant Finance Manager to support our team at Office Angles UK. As a key member of the finance team, you will play a crucial role in ensuring the smooth operation of our financial processes.Your main responsibilities will include:Consolidating the monthly close process, including sub-ledgers, interfaces, and accounting...

  • Social Media Executive

    6 months ago


    Hook, United Kingdom Cinch Cars Full time

    **Location - **Hook, Hampshire We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already driving exponential...


  • Hook, Greater London, United Kingdom Whiteoaks International Full time

    **The Ideal Candidate**We are seeking an experienced Office Manager to join our team at Whiteoaks International. As a key member of our operations team, you will play a pivotal role in creating a positive and efficient work environment for our colleagues.The successful candidate will have excellent communication skills, be proactive, and have a...

  • Social Media Executive

    7 months ago


    Hook, United Kingdom Motohaus Powersports Limited Full time

    **Motohaus Powersports Limited** **Job Title**: Social Media Executive **Department **Digital Sales **Reports To**: Digital Marketing Manager **Working Hours**: Full Time - 37.5 hours **Location**: Office based - Hook, Hampshire We are looking for a Social Media Executive to support the social media function at Motohaus, a UK distributor of some of the...