Aftersales Advisor

2 weeks ago

Newbury, United Kingdom Pembrook Resourcing Full time

**Aftersales Advisor**

Pembrook Resourcing currently have a great opportunity for an aftersales advisor working with one of our clients aftersales teams, This role covers both service and parts departments within a car dealership

**Aftersales Advisor - The Role**
- To take bookings, ensuring efficient workshop loading whilst attending to Customers’ requirements with a realistic and professional manner
- To communicate well within departments
- To be pleasant and helpful to Customers and Colleagues at all times
- Build positive relations with both Trade and Retail customers
- To Upsell products to customers
- Ensure customer feedback is fed to the appropriate people
- Follow company procedures and standards
- Use online system to update all information
- Put all Parts into stock, front counters and onto displays
- Put all needed Parts onto work stations of the Workshop for the days jobs
- Order any parts needed
- Exchange and Return any incorrect Parts
- Use systems such as Kerridge to load all information onto online systems
- Upsell extra parts to customers - Trade and Retail

**Aftersales Advisor - Individual Requirements**
- Previous Parts and Service Experience
- Warranty Experience - Desired
- Organised
- Methodical
- Time Efficient

INDMID

Pay: £26,000.00-£36,000.00 per year

**Benefits**:

- Company car
- Company pension
- On-site parking

**Experience**:

- sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Aftersales Advisor Newbury

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