HR Employees Relation Advisor

3 weeks ago

West Midlands, United Kingdom Resourcing Group Full time

**HR Employee Relations Advisor (Fixed-Term Contract: 12 Months)**

**What to Expect**:
As an HR Employee Relations Advisor on a 12-month Fixed-Term Contract, you will play a critical role in managing complex employee relations (ER) issues using your expertise in ER and employment law. You will handle a diverse caseload, ensuring effective case management from initiation to resolution. This role involves providing remote support to customers across the UK and Europe, focusing on delivering a positive, supportive, and professional experience.

**Key Responsibilities**:

- Effectively utilize the case management system to handle and update multiple complex cases from start to finish.
- Deliver a high-quality service remotely, fostering positive interactions with customers through professionalism, approachability, and empathy.
- Gain exposure to various contracts spanning multiple sectors, both in the public and private domains.
- Collaborate as part of the HR Shared Service team, known as People Support, which emphasizes customer service.
- Act as an advocate for the People Support team, representing Mitie's central HR function.
- Collaborate with experts in Legal, Early Conciliation, ET claims, and Occupational Health teams.
- Evaluate ER policies and processes, recommending improvements and driving enhanced services, policies, and procedures.
- Develop relationships with the broader HR team and escalate significant concerns within their respective business areas.
- Work closely with senior stakeholders, including HR Business Partners, Employee Relations Managers, and the Head of ER, for the referral of high-risk ER cases.

**What We Are Looking For**:

- Essential: Thorough understanding and experience in Employee Relations.
- Desirable: CIPD qualification.
- Preferred: Experience in a shared service center environment.
- Proficiency in IT tools such as MS Word, Excel, and PowerPoint.
- Familiarity with HR systems is advantageous.
- Up-to-date working knowledge of current employment law.
- Previous HR advisory experience, grounded in theory and best practices.
- Experience in a unionized environment is preferable.
- Strong sense of confidentiality and respect for sensitive information.

**Key Competencies**:

- Curiosity: Demonstrates an inquisitive mindset and a willingness to research and question.
- Customer Focus: Strong customer service orientation with excellent verbal and written communication skills.
- Organizational Skills: Well-organized, capable of meeting deadlines, and highly detail-oriented.
- Teamwork and Initiative: Works effectively both within a team and independently, taking initiative when needed.
- Coaching and Influencing: Utilizes various techniques to influence decisions, supported by logic and benefits.
- Resilience: Remains composed, controlled, and effective in the face of challenges or pressure.
- Action-Oriented: Demonstrates readiness to initiate action, make decisions, and take the lead.
- Self-Development: Actively seeks opportunities for learning and welcomes feedback on performance.

**Benefits**:

- Flexible working arrangements.
- Pension scheme.
- Life assurance.
- Money-saving discounts.
- Employee Assistance Programme.
- Virtual GP services.
- Cycle-to-Work scheme.
- Employee shares scheme.
- Salary finance option.

Resourcing Group is acting as an Employment Agency in relation to this vacancy.

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