Property Adjuster/handler
5 months ago
**Title**:Property Adjuster/Handler
**Salary**:Competitive
**Location**:Scotland/Remote
**Term**:Permanent, Full-time
We’re looking for experienced property claims handlers who are searching for a new challenge in a role which offers career progression into property adjusting or already experienced field adjusters.
You will be part of a supportive team within a fast-paced environment who have a passion for delivering exceptional results and efficient resolution of domestic property claims. Utilising your technical knowledge in property claims, you will visit customers properties to assess damage, determine liability in accordance with their policy terms and conditions and put together a plan of action for swift conclusion. Working with your dedicated adjusting executive, you will be able to manage customer claims and ensure that they are resolved effectively, and that they receive the best possible outcome.
You will be dealing with claim of values of up to £100k and as such, no two days will be the same and this will allow you to take on a variety of claims ranging in complexity. Our adjusters adopt a mix of site, home and office-based working throughout the week which aids a healthy work life balance.
**Your new company**:
Joining one of the UK’s leading businesses insurance providers, you will become part of a company that cares about its employees, offering a good work life balance, excellent learning opportunities and funded qualifications.
**About you**:
- Excellent communicator and resilient attitude
- Strong analytical skills
- Attention to detail
- Able to work under pressure and work towards deadlines
- Empathetic and ability to instil confidence with your decision-making
- Ability to problem solve
- Negotiation skills
- Flexibility on occasions where you may be required to work away from home during exceptionally busy times or if the business requires assistance in another region
- Professional and able to maintain confidentiality and adhere to working standards and codes of conduct
- Adaptable and ability to adjust your approach when required
- Good understanding of insurance sector and policies and claim processes
- Technical knowledge to enable you to carry out property damage assessments or basic understanding of construction of a domestic property
**Your new role will involve**:
- Interact with policyholders, insurance companies, contractors, and other stakeholders.
- Assessing the cause and extent of the loss and determining liability as to whether the customer’s policy provides coverage and considering exclusions if applicable
- Dealing with challenging and sometimes complex situations and being able to provide accurate conclusions based on evidence from thorough investigations
- Determining the appropriate compensation and route of repair
- Handle multiple claims simultaneously, and as you’ll be planning your own week, you must effectively manage your time, prioritise tasks, and meet deadlines to ensure timely resolution of claims
- You will provide excellent customer service, showing understanding and support throughout the claims process
- Reach fair and satisfactory settlements for all parties
- Maintain professional standards and adhering to GDPR processes, codes of conduct and avoiding conflicts in interest
- Whilst the role offers a mix of hybrid working between home and the office when you are not on-site visits, we would require your attendance
**Your new benefits**:
- Competitive pay
- Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential)
- Structured programmes with clear timescales & transparent career pathways
- Reward and recognition scheme
- Truly flexible working with a mix of office and home working
- Annual leave allowance of 25 days+ public holidays
- Fully supported professional qualifications with rewards
- You will join an appropriate incentive (bonus) scheme
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
- Private healthcare plan (including pre-existing conditions)
- A Self Invested Personal Pension Scheme
- Voluntary benefits - Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, and digital GP apps
**Job Types**: Full-time, Permanent
Pay: £25,000.00-£35,000.00 per year
**Benefits**:
- Additional leave
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: Hybrid remote in Glasgow, G2 1DS
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