Hostel Events Host

5 months ago

Edinburgh, United Kingdom Beds & Bars Full time

We’re all work and all play - combining a fun-filled, social work environment with professional development and fulfilment.

Are you an energetic, outgoing and positive person, who loves spending time with others and meeting new people from all over the world? - Then we want to hear from you :)

**Your role**
- To organize and host events for our lovely guests on a weekly basis.
- To have good communication with the reception, bar and cafe teams in regards of hostel events.
- To advertise the hostel events accross the sites.
- To do marketing and reviews data research, to provide a competitive experience for our guests.

This role is a part-time job with set shifts from Tuesdays to Fridays (both inclusive) a few hours every evening on those days.

**Company Perks**
- 50% off stays at our accommodation
- 50% off all food
- 50% off all drinks
- Bespoke Training Program
- E-Learning Program
- Partnered with License Trade Charity

**Recognition schemes**
- £100 for employee of the Month
- £250 for employee of the Quarter
- £2000 for employee of the Year
- Extensive Training and Development
- Equal tips for all staff
- Wicked incentives run centrally (last prize was a £1000 for staff party)

**Essential requirements**
You must:

- Be eligible or have all necessary documentation in which to be legally employed in the UK.
- All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within the UK.
- Have a up to date/active bank account in your own name.
- Be able to converse in English.
- Have a fixed place of residence and live within a reasonable travelling distance of the unit.

**Main responsibilities**

**Providing a brilliant experience for our customers**
- Deliver excellent customer service, always.
- Keep up to date with all new products, specials, promotions and events offered in the unit, so as to offer the customer a brilliant experience
- Contribute towards creating an epic party atmosphere during any time of the day.
- Make customers aware of offers on our great food and drink range.
- Learn the skill sets of up-selling and practice them on every sale you make.
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety.
- Encourage guests to write their awesome reviews about us online.

**Maintaining Controls and Standards**
- Conduct daily standard audits at the beginning of shift, and continue throughout and reporting any issues to line manager.
- Always adhere to local licencing laws regarding responsible and correct service of alcohol
- Conduct regular security checks throughout the day and report any security issues to line manager.
- Always adhere to all company policies and procedures.
- Maintain excellent knowledge of all company and site-specific Health and Safety procedures.
- Keep up to date with current promotions and bed pricing across the beds and bars group, to provide information to guests, on request, while maximising bed sales opportunities

**Contributing ideas to help develop an innovate business.**
- Be involved and contribute at team meetings.
- Carry out instructions given by the management team and head office.

**Development**
- Maintain personal knowledge by completing in-house training within the given timelines.
- Always engage with your line manager about your own personal and professional development and how Beds and Bars can assist.

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