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Business Services Assistant

7 months ago

Sheffield, United Kingdom Derbyshire County Council Full time

Can you use your skills to help lead Derbyshire’s homecare scheduling team? We are looking to recruit another Team Leader to join this established team.

Derbyshire’s Homecare Service provides care and support to people in their own homes to help them maintain their independence. The scheduling team plays a vital role in ensuring that the service runs efficiently and responds quickly to provide care and support in the community.

The service is continually developing and we’re supporting more people to be discharged from hospital as soon as they are well enough to go home, supporting people in the community to prevent hospital admissions in the first place and helping people to retain and regain their independence after a period of illness or something like a fall.

The role of the team leader is to supervise our business services assistants who carry out the scheduling of the homecare calls for our care workers. Team leaders also ensure that shifts are adequately covered, carry out specific tasks relating to the running of the scheduling system and provide training, advice and guidance to others on issues relating to scheduling of homecare services.

To be a team leader you should have good information & technology (IT) skills which include using a range of different IT systems (full training is provided for our scheduling system); the ability to facilitate and maintain strong working relationships with other key staff; an understanding of confidentiality and the ability to work under pressure prioritising deadlines. Experience of managing a staff group would be advantageous.

The team works on a two-shift system on a rotational basis covering from 7.00 a.m. to 10 pm, 356 days per year, so evening, bank holiday and weekend working is required. Saturday and Sunday hours will be paid at plain time where it is part of your normal working pattern unless it is between 7pm and 7am, where enhanced rates of pay apply. Enhanced pay rates are paid for Bank Holiday working.

Posts available:
37 hours (5 day)

25.9 hours (3.5 day)

Relief contract (0 hours)

The job may require unsocial hours working including weekends and Bank Holidays. Payment arrangements will be detailed in any contract offer made.

Saturday and Sunday hours will be paid at plain time where it is part of your normal working pattern unless it is between 7pm and 7am, where enhanced rates of pay apply. Enhanced pay rates are paid for Bank Holiday working.