Facilities Coordinator

4 months ago

Reading, United Kingdom ISS Facility Services Full time

**Facilities Coordinator**

**Contract: Professional & Technology Services**

**Location: Berkshire**

**Hours of work: 24**

**Contract Type: Permanent**

As the Facilities Coordinator, you'll play a vital role in supporting our client, with a focus on leading the obligations of the ISS contract. Operating within the Riot Games Office in Reading, you'll spearhead day-to-day management activities to ensure seamless operations.

This role demands continuous improvement to deliver a world-class service, aligning with ISS's global vision and anticipating client needs throughout their journey.

As an ambassador for both Riot Games and ISS, you'll seamlessly integrate with the client organisation, leveraging your understanding of gaming culture to enhance service delivery.

With a keen eye for innovation and proactive problem-solving, you'll take ownership of key responsibilities and collaborate with the management team to uphold service excellence.

If you're passionate about gaming and thrive in customer-facing environments, this role offers an exciting opportunity to make an impact.

Join us in shaping the future of facilities management in the gaming industry.

**Key Responsibilities**
- Build and maintain excellent client, service partner and ISS team relationships
- Proactively manage and communicate with the onsite facilities service providers, promoting a one team ethos and approach
- To be the primary point of contact for all occupants and ISS team in relations to Facilities issues
- Responsible for monthly and ad hoc client Facilities reporting, including MOR and H&S reports
- Supervise logging of work tasks with the Facilities Helpdesk, ensure outstanding tasks closed by designated persons weekly
- Liaise with Fire and Safety Manager regarding First Aid and Fire Warden training
- Ensure the environment is safe, clean and tidy and fully equipped to ensure ISS provides an excellent working environment for Riot Games employees, supervising the completion and auctioning of checklists
- Support day to day management of internal & external suppliers
- Support where necessary Incident Management and Business Incident Processes
- Arrange office moves, workplace management and desk allocations

**Professional and Personal Competencies/Qualifications**
- A Levels standard educated
- IOSH Managing Safely preferred but not a requirement
- Experience in customer facing environment
- A love of computer games
- Excellent communication skills essential, both verbal and written
- Flexible, adaptable team player approach
- Calm, professional and focused approach
- Tact and diplomacy in Managing Team skills and Client Expectations
- Experience in Conflict resolution
- Ability to work under pressure and support the team

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

**Job Types**: Full-time, Part-time

Expected hours: 24 per week

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 125919

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