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Front Office Team Leader

4 months ago

Leven, United Kingdom Kilconquhar Castle Estate Full time

**Front Office - Team Leader**

A position for a Team Leader has become available in the estate's front office. The front office encompasses the reception desk and reservations office. You will be responsible for managing the daily operations of the departments in this post to make sure they are as effective, and customer focused as possible.

**Role Description**:
To achieve management-set objectives and standards for customer service, workplace conduct, and internal and external communications, the role will involve building the team.

You will oversee the team's training and development. You will make sure that all employees are informed about new systems and procedures within the department and will talk to them about any additional training they require to perform their jobs well.

Although work is now distributed among employees, you will check to see if employees are taking ownership of different tasks within the departments so that all areas of work are routinely audited.

As a customer-facing employee, you will make sure that the company is offering exceptional customer service, which includes handling customer complaints skilfully and in accordance with the established policies.

**Required Skills**:
You will require the minimum of the following:

- Excellent verbal and written communication skills
- The ability to lead a team with the goal of motivating and developing their skill set
- A history of effectively handling customer concerns and complaints
- Good working knowledge of the Microsoft Office Suite
- A history of handling staffing issues that arise when managing a team
- A flexible work ethic, with the ability to manage your own time

**Basic Role Information**:

- The hours of work will vary but on a normal week will be 35, the work schedule will suit the needs of the business and will include working weekends and evenings up to 9pm at night

**Application**:
**Job Types**: Full-time, Permanent

**Salary**: £23,600.00-£27,300.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- Gym membership
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

Application deadline: 09/02/2023
Reference ID: NF/FO/JAN2023