Senior Customer Experience Advisor

2 months ago

Maidenhead, United Kingdom Abbott Laboratories Full time

**About Lingo**

Meet Lingo, a new biosensing technology that provides users a window into their body, to help people make better decisions about their health and nutrition. Biowearable technology will digitize, decentralize and democratize healthcare, enabling consumers to take control of their own health.

A New Category of Consumer Biowearables: Meet Lingo - YouTube

**The opportunity**

Personalized healthcare is the future. Working on Lingo, you will help build a next-generation technology that enables individuals to make decisions about how to improve energy, lose weight or enhance athletic performance. The Lingo team embodies a start-up culture and mindset with the backing of Abbott, a company with a rich history of healthcare innovation. Join us and grow your career as you help Abbott shape the future of healthcare.

The **Senior Customer Experience Advisors **will work out of our Lingo location in Fitzrovia, London.

**What you will do**:

- As our escalation team, you will handle more complex and niche type tickets and help support us in putting the customer first.
- You will support our VIP customers in aspect of their journey.
- Support our social media platforms and answer more ad-hoc questions and comments.
- Responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of our first level customer service team.
- Demonstrating your technical skills to support customers with OS and Android operating systems, Bluetooth connected devices.
- You will Perform advanced troubleshooting and add implemented solutions to knowledge base articles.
- Be able to recognise and escalate difficult technical issues to appropriate channels.
- Work closely with internal and external teams on projects and new processes - ability to manage projects and work as part of a team is vital.
- Look for better ways of doing things to improve customer service experience and sharing new ideas.
- Be the voice of the customer for the growing business.

**What you will bring**:

- Prior experience in Tier 2 or Tier 3 customer specialist teams
- Social media questions and comments experience
- An attitude to roll your sleeves up within a new start up environment, proven ability to multitask and work on multiple projects simultaneously whilst also adhering to SLAs on tickets
- The ability to quickly learn new skills and technologies
- An ability to thrive in a fast paced and quickly changing environment
- Advanced technical understanding of iOS and Android operating systems, Bluetooth connected devices
- A genuine passion and drive to put the customer first
- Flexibility to the working hours while we figure out what our customers prefer
- Zendesk Experience or Saleforce would be beneficial
- Experience of mapping new process solutions would be beneficial
- Experience of supporting training would be beneficial
- Flexibility - current shift pattern is a changing 5 days out of 7 each week to include late/weekend shifts

**What we offer**:
A unique opportunity with the positives of a start-up mindset and culture, but the strong benefits of a corporate brand. We offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme, as well as excellent development opportunities.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

  • Senior Customer Experience Advisor

    1 week ago

    Maidenhead, United Kingdom Abbott Laboratories Full time

    **About Lingo** Meet Lingo, a new biosensing technology that provides users a window into their body. Lingo tracks key biomarkers - such as glucose, ketones, and lactate - to help people make better decisions about their health and nutrition. Biowearable technology will digitize, decentralize and democratize healthcare, enabling consumers to take control of...

  • Customer Service Advisor

    1 week ago

    Maidenhead, United Kingdom Holt Recruitment Ltd Full time

    I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Maidenhead area.Salary – up to £30,000Permanent roleKey Responsibilities as a Bodyshop Advisor / Customer Service Advisor:You will be responsible for the meet and greet of customers, bookings,...

  • Customer Service Advisor

    1 week ago

    Maidenhead, United Kingdom Holt Recruitment Ltd Full time

    I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Maidenhead area.Salary – up to £30,000Permanent roleKey Responsibilities as a Bodyshop Advisor / Customer Service Advisor:You will be responsible for the meet and greet of customers, bookings,...

  • Customer Service Advisor

    2 weeks ago

    Maidenhead, United Kingdom Barclays Full time

    **Customer Service Advisor** **Bangor/ Hybrid** **£23300 per annum + Excellent Benefits** **Between 7am and 11pm Monday - Sunday** As a Barclays Senior Customer Service Advisor, get this exciting opportunity to be at the forefront of our obsession with customers, serving the more complex needs with a focus on achieving the best outcomes for our customers...

  • Customer Service Advisor

    2 days ago

    Maidenhead, United Kingdom Brook Street Full time

    **Are you an experienced Customer Service Advisor?** **Do you have great communication skills?** **Do you have the ability to multi-task and manage your time effectively?** **Location: Maidenhead** **Salary**: £23,920 Permanent Start date: ASAP Working days: Monday - Friday Hours: 37.5 per week **What will you be doing as a Customer Service Advisor?** "...

  • Senior Mortgage Advisor

    1 week ago

    Maidenhead, United Kingdom Gascoigne-Pees Full time

    Senior Mortgage Advisor We are looking for a Senior Mortgage & Protection Advisor to join us in Maidenhead, working in our well known Gascoigne-Pees Estate Agents. OTE £65K We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need to be...

  • Customer Service Advisor

    4 weeks ago

    Maidenhead, United Kingdom Adecco Remote Work Freelance Full time

    �?�?�? Job Opportunity Alert! Customer Service Advisor �?�?�? ?? Join our client's fantastic organisation as a Customer Service Advisor and play a key role in delivering exceptional customer experiences! �? �? Our client is a leading company in the service industry, with a reputation for excellence. With a commitment to providing top-notch...

  • Customer Service Advisor

    1 week ago

    Maidenhead, United Kingdom S4 Personnel Ltd Full time

    **Ref: 3453** **Job Title: Customer Service Advisor** **Salary: £22,000 - £23,900** **Hours: 37 hours per week (Mon - Thurs 08.45-17.15, Fri 08.45 - 16.45)** **Location: Maidenhead** Our client is looking for a Customer Service Advisor who would be responsible for delivering a professional service to internal and external customers through a range of...

  • Customer Service Advisor

    7 days ago

    Maidenhead, United Kingdom S4 Personnel Limited Full time

    **Ref: 3453** **Job Title: Customer Service Advisor** **Salary: £22,000 - £23,900** **Hours: 37 hours per week (Mon - Thurs 08.45-17.15, Fri 08.45 - 16.45)** **Location: Maidenhead** Our client is looking for a Customer Service Advisor who would be responsible for delivering a professional service to internal and external customers through a range of...

  • Customer Service Advisor

    1 week ago

    Maidenhead, United Kingdom S4 Personnel Ltd Full time

    **Ref: 3453** **Job Title: Customer Service Advisor** **Salary: £23,920 (to raise to £25,480 after probation period)** **Hours: 37 hours per week (Mon - Thurs 08.45-17.15, Fri 08.45 - 16.45)** **Location: Maidenhead** Our client is looking for a Customer Service Advisor who would be responsible for delivering a professional service to internal and...

  • Customer Service Advisor

    2 days ago

    Maidenhead, United Kingdom Trading Depot Full time

    **About Us**: Established in 2007, Trading Depot is an E-Commerce business based in Maidenhead supplying a range of products to DIY and trade markets. This is a fantastic time to join the Trading Depot brand and with us on our journey to grow online sales even further. Keen for constant expansion, you will be a key part of a successful and growing friendly...

  • Customer Service Advisor

    1 month ago

    Maidenhead, United Kingdom S4 Personnel Limited Full time

    **Ref: 3453** **Job Title: Customer Service Advisor** **Salary: £22,000 - £23,900** **Hours: 37 hours per week (Mon - Thurs 08.45-17.15, Fri 08.45 - 16.45)** **Location: Maidenhead** Our client is looking for a Customer Service Advisor who would be responsible for delivering a professional service to internal and external customers through a range of...

  • Customer Service Advisor

    2 days ago

    Maidenhead, United Kingdom Trading Depot Full time

    **About Us**: Established in 2007, Trading Depot is an E-Commerce business based in Maidenhead supplying a range of products to DIY and trade markets. This is a fantastic time to join the Trading Depot brand and with us on our journey to grow online sales even further. Keen for constant expansion, you will be a key part of a successful and growing friendly...

  • Inbound Customer Service Advisor

    2 months ago

    Maidenhead, United Kingdom Digby Morgan Full time

    summary - _ maidenhead, south east_ - _ £24,000 per year_ - _ permanent_- specialism - customer services- sub specialism - customer service- reference number - csaslough - job details Inbound Customer Service Advisor Maidenhead £24k salary... - Hybrid working availableOur client is a world leader in its field, based in Maidenhead. They are currently...

  • Senior Mortgage Advisor

    3 weeks ago

    Maidenhead, United Kingdom Connells Group Full time

    Job DescriptionWe are looking for a Senior Mortgage & Protection Advisor to join us in Maidenhead, working in our well known Gascoigne-Pees Estate Agents. OTE £65KWe are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable, self-motivated...

  • Senior Mortgage Advisor

    1 week ago

    Maidenhead, United Kingdom Connells Group Full time

    Job DescriptionWe are looking for a Senior Mortgage & Protection Advisor to join us in Maidenhead, working in our well known Gascoigne-Pees Estate Agents. OTE £65KWe are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable, self-motivated...

  • Customer Service Advisor

    1 week ago

    Maidenhead, United Kingdom Trading Depot Full time

    **About Us**: Established in 2007, Trading Depot is an E-Commerce business based in Maidenhead supplying a range of products to DIY and trade markets. This is a fantastic time to join the Trading Depot brand and with us on our journey to grow online sales even further. Keen for constant expansion, you will be a key part of a successful and growing friendly...

  • Senior Mortgage Advisor

    3 weeks ago

    Maidenhead, United Kingdom Connells Group Full time

    Job Description We are looking for a Senior Mortgage & Protection Advisor to join us in Maidenhead, working in our well known Gascoigne-Pees Estate Agents. OTE 65K We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need to be adaptable, self-motivated...

  • Senior Mortgage Advisor

    2 weeks ago

    Maidenhead, United Kingdom Connells Group Full time

    Job DescriptionWe are looking for a Senior Mortgage & Protection Advisor to join us in Maidenhead, working in our well known Gascoigne-Pees Estate Agents. OTE £65KWe are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable, self-motivated...

  • Customer Experience Advisor S1 Everyday Banking

    2 weeks ago

    Maidenhead, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Maidenhead Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500 **flexible benefit and up to a...