On Behalf of Into Lancaster

6 months ago


Lancaster, United Kingdom Lancaster University Full time

Student Support Officer (Admissions and Accommodation)

Location: INTO Lancaster University

**Salary**: £27,253- £34,498 Depending on Experience

Contract Type: Permanent, Full-time

**The INTO Lancaster Study Center is located at the heart of Lancaster University's vibrant campus, which offers a safe and vibrant town-like environment.**

***INTO’s mission: Transforming international student academic and career success through exceptional university partnerships.**

As the Student Support Officer, your main responsibilities include maintaining and implementing administration processes in relation to student accommodation, for UKVI license compliance, responding to applicant inquiries, recording activities in the CRM system, supporting agent visits and events, collaborating with the finance department on payments and invoices, ensuring compliance with attendance monitoring systems, and maintaining knowledge of UKVI requirements.

You will Help potential student and their families understand the programmes offered by INTO and the progression requirements for potential University courses.

Some of Your Key Responsibilities will Include:

- Provide relevant pre-arrival and registration information to students and education counsellors/agents.
- Work with the wider Support Services team to develop and organise induction and arrival events for students.
- Act as the main point of contact for the centre’s communications with the Lancaster University Accommodation Team.
- Act as the primary centre contact for accommodation enquiries from applicants and current student.
- Allocate students appropriately to residential accommodation using relevant systems (as and when required).
- Provide relevant information as required by senior management, stakeholders, and colleagues in a timely and effective manner.

This role is a great opportunity for someone with excellent communication and interpersonal skills, with the ability to establish rapport with international students and the Academic English Team.

You will have good knowledge of PC’s (Windows, Apple, Android), Microsoft Office and will be expected to understand and follow documented procedures.

We Grow Together

At INTO, we’re in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn’t just for students - it’s for our people too.

At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying “yes” and constructively saying “no”. It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth - for students, our university partners and agents, for each other, and for ourselves - sets us apart. It’s what makes INTO a uniquely rewarding place to be, and to make a difference.

At INTO, we grow together.

You can download a full Job Description

here

Safeguarding:
INTO University Partnerships is committed to safeguarding and promoting the welfare of our students receiving education at our Centres. This reflects the emphasis at INTO of supporting the well-being of our student and employee community.

As part of our commitment to Safeguarding, applicants are asked to note that:
- References will be followed up- All gaps in CVs must be explained satisfactorily- Proof of identity and (where applicable) qualifications will be required- Reference requests will ask specifically whether there is any reason that they should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18- Appropriate suitability checks will be required prior to confirmation of appointmentWe are an Equal Opportunities Employer. We provide equality of opportunity to all people regardless of their religious belief, political opinion, sex, race, age, sexual orientation, marital or civil partnership status, disability, or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We do not discriminate against our job applicants or employees on any of the grounds listed above. We select the best person for the job and all recruitment decisions will be made objectively.

**INTO Lancaster**

We are proud to announce our new partnership with Lancaster University - a world top 125, UK top 10 university.

The INTO Lancaster Study Centre is located at the heart of Lancaster University's vibrant campus, which offers a safe and vibrant town-like environment.

**Location**: Teaching is face to face, delivered from INTO Lancaster, George Fox Building, Lancaster University, Bailrigg, Lancaster, LA1 4YJ.



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