Insurance Broker

1 month ago

Edinburgh, United Kingdom Adecco UK Full time

Adecco is currently recruiting for an Insurance Broker on behalf of our well established client to work at their Edinburgh based office.
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The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual.
***

**Key Responsibilities**
- Working in accordance with procedures, standards & guidelines set:

- Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for Existing Business and Renewals.
- Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client's demands and needs.
- Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
- Calculate Renewal premiums in accordance with the specific carrier's risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
- Maintain thorough and accurate records of all customer interactions.
- Identify complaints and refer to the necessary complaint handler.
- Required to be a referral point for Trainees within the Branch.
- Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.

**Product and Technical Knowledge**
- Required to understand the legal principles of insurance and insurance contracts including the businesses obligation to insurers.

***

**Skills and Competencies**
- Competent in windows-based programmes; word, excel, outlook and internet
- Excellent communication skills: written and oral
- Ability to work alone and as part of a team
- Positive can-do attitude
- Strong team ethic
- Manage time effectively; ability to work under pressure
- Good personal organisation skills
- Good timekeeping and presentation of self and work
- Strong negotiation and people skills
- Articulate & Numerate
- Works with a high degree of accuracy in all tasks
- Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and Jersey Financial Services Commission (JFSC)

**Experience**
- Must have 3 years minimum experience working within a broking or underwriting environment

**Qualifications**
- Educated to GCSE level an advantage
- Cert CII qualification an advantage

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Louise Tait

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