Customer Service Advisor

4 weeks ago


Thornbury, United Kingdom Reed Business Support Full time

My Client in Thornbury are looking for a full time customer service adviser to join their team. Duties are:

- Respond proactively to achieve first contact resolution of all enquires through a professional, approachable and warm service to deliver the KPI’s.
- Understand the customer needs to identify opportunities to add value to the interaction.
- Understand the wider company sales strategy to recognise sales leads and escalate as appropriate to support specific account plans.
- Establish and build effective working relationships with both internal and external customers, demonstrating excellent communication skills.
- Support team development by participating in ongoing personal learning & development and training colleagues as directed by your manager
- Work as part of the team to meet customer delivery expectations as part of the key account plan and strategy
- Pro-actively use product knowledge to support serviced delivery e.g. suggesting alternative product to meet delivery dates.
- Deal with conflict confidently to resolve customer queries and complaints whilst adhering to company policies and procedures.
- Process orders accurately and securely.
- Process and resolve service failures as a priority to support delivery of the teams KPI’s.
- To be flexible and adaptable, pro-actively supporting continuous process improvement that ensures a first class service.

Knowledge, Skills and Experience Required

Skills, Competencies and Qualifications
- Proven customer service is essential.
- Excellent communications skills both verbal and written.
- Demonstrable sales skills including switch and ad selling.
- Commercial awareness to support business focussed decision making.
- Proactive, problem solver.
- Numeracy.
- Organisational skills, including prioritisation that enables the business to meet its SLA’s
- Aptitude to learn
- Attention to detail and accurate data entry.
- Good knowledge of company processes
- Computer literate
- Team player supporting the delivery of the targets and development of colleagues.



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