Support Worker

4 weeks ago

London, United Kingdom Thames Reach Full time

**Job Summary**

**Role: Support Worker - Resettlement Support Team**

**Salary: £30,859 per annum**

**Hours: 37.5 per week**

**Contract: Fixed term until 12/2024**

**Location: London - Lewisham, Southwark and Tower Hamlets**

**Closing date: 28/04/2024**

**Interview date: 08/05/2024**

Whatever your experience of street homelessness and its impact on people’s lives - personal or professional - when you join the Thames Reach team as a Support Worker**,** we’ll make the best use of all your understanding, compassion and commitment.

**About us **

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 10,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

**About this role**

Thames Reach’s hostels are transitional spaces where a 24 hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs.

We are looking for a Support Worker to join the **Resettlement Support Team **.

You will:

- Work alongside the Lead Worker and Senior Practitioner supporting vulnerable adults to move on from hostels to appropriate accommodation.
- Work with multiple partner agencies including accommodation providers, local outreach teams, and various specialised support teams
- Use a flexible approach to supporting a caseload with a wide range of support needs and barriers to accessing services
- Regularly update notes and outcomes on our database system.
- Represent Thames Reach and clients during communication with external partners and local authorities.

To succeed as the **Support Worker **you will have:

- A strong commitment to providing a high standard of service
- A willingness to support adults with a varying range of needs
- Excellent organisation and time management skills to remain strongly outcome focused
- Good communication skills, both verbal and written
- Experience in forming strong working relationships with partner agencies
- Strong IT skills with the ability to use Outlook, online recording systems, Excel, and Word, using a tablet and a smart phone.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

- Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
- Pension - we contribute 6.5% to your pension when you contribute 1.5%.
- Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
- Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance - four times your annual salary and critical illness cover.
- Other benefits including interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

**Job Profile**

JOB PROFILE DOCUMENT

**Location**

London

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