Tne Administrative Assistant

2 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
To provide comprehensive student support to University of Glasgow students on programmes delivered in partnership with the University of Electronic Science and Technology of China (UESTC) and administrative support to the team of fly-in lecturers and locally appointed staff in the delivery of Transnational Education (TNE) programmes in China. To be responsible for maintaining and developing key systems within Glasgow College Hainan UESTC in liaison with academic and administrative staff supporting TNE in Glasgow.
This post is based at Glasgow College Hainan UESTC located at Li An International Education Innovation Pilot Zone Binhai Campus, Hainan Province, PRC.

**Main Duties and Responsibilities**
1. Administration of UESTC examinations for TNE programmes including managing preparation of exam papers, ensuring the moderation process is followed. General administration of coursework and exams at all levels, under direction of the Administration Manager (Glasgow College Hainan UESTC). A robust quality assurance system is required to ensure all our students are fairly assessed during the academic year.
2. Responsible for producing timetables for all GCUESTC staff each semester, working closely with the programme director who allocates staff duties and resources, ensuring any ad hoc changes in the timetable are reported and announced to staff and students properly.
3. Provide administrative support to our GCUESTC staff student liaison committees (SSLC) which occur each Semester. Clerk SSLC including venue & catering bookings and work closely with academic colleagues and GCUESTC staff to gather responses to student enquiries in a professional manner.
4. Provide support for Visiting Graduate Teaching Assistants including their lab session schedules and Q&A session schedules, monitor and generate monthly demonstration claims for financial process.
5. Responsible for graduation related tasks including supporting the production of students HEAR’s, communicating with all levels of staff including UoG Registry department and students regarding their GPA calculation, transcript printing and distribution, and operational administrative support of graduation ceremonies and local promotional activities.
6. Communicate efficiently, effectively and courteously with staff in Glasgow and China. This includes staff at all levels such as Deans, Programme Directors, academics, administrative staff and students on a wide range of complex TNE enquiries relating to policy, procedure and systems.
7. Support for Fly-in/Fly-out and local GCUESTC academic staff under the direction of the Administration Manager.
9. Provide administrative support and interface files for regular events in the student lifecycle, recruitment, registration & enrolment, induction and other student or staff events with University of Glasgow representation.
10. Undertake any other duties and any relevant training as directed by the TNE Operational and Teaching Manager and/or Learning and Teaching Manager.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**
Essential:

A1 SCQF Level 7 (SVQ Level 3) or equivalent OR evidence of progression and development gained through a strong track record of relevant work experience.
A2 High degree of computer literacy including the use of specialist software and Microsoft Office and in particular Excel.
Desirable:

B1 Knowledge of University and Higher Education procedures.
B2 IELTS at 6.0

**Skills**
Essential:

C1 Excellent advanced IT skills in all Microsoft packages, especially Excel.
C2 Ability to maintain student records and develop systems for dealing with complex rules C3 A high level of numeracy skills.
C4 Excellent organisational, planning and time management skills. C5 Excellent communication and interpersonal skills, particularly communicating with students and staff at all levels.
C6 Ability to work accurately under pressure, and prioritise a busy workload responding to changing priorities as appropriate whilst maintaining a high standard of customer service. C7 Ability to use own initiative and be pro-active in planning ahead.
C8 Ability to work under mínimal supervision as well as working as part of an extended team. C9 Deal with confidential matters with tact and discretion.
C10 Excellent attention to detail (e.g. accuracy and precision in data entry). C11 Flexibility and willingness to adapt to change.
C12 Proven analytical and problem solving skills. C13 Experience of clerking committees and producing minutes.
C14 Excellent command of English with ability to communicate both verbally and written to a high standard.
Desirable:

D1. Ability in coding.
D2. Demonstrable ability in the use of PIP, BiQuery, MyCampus, and Moodle.

**Experience**
Essential:

E1 A strong track record of relevant work experience preferably within Higher Education
E2 Experience of producing large spreadsheets using multiple formulae and writing macros for efficient processing of data.

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