Customer Service Advisor
6 months ago
**Experienced Telephone Customer Service Advisor - in Wallasey, Merseyside**
Are you an empathetic and experienced Telephone Customer Service professional? We invite you to be a vital part of our team, where your compassionate approach truly matters.
**About the Role**:
Our client is seeking an Experienced Telephone Customer Service Advisor who knows how to turn conversations into connections. Your days will be spent skillfully handling incoming and outgoing calls, not just as booking driver technicians in to install care equipment, but as opportunities to provide genuine support and care for vulnerable people, and those who have just left hospital.
**Key Responsibilities**:
- Warmly answer incoming calls, ensuring each voice is heard and understood.
- Extend a helping hand to both the public and internal colleagues, creating a positive and supportive atmosphere.
- Arrange appointments for product collection and delivery, ensuring each interaction reflects our commitment to compassion.
- Embrace administrative tasks with attention to detail and organization, always keeping the human touch in mind.
**Qualifications and Skills**:
- Proven experience in telephone-based customer service, where empathy and kindness shine.
- A natural ability to connect with diverse individuals, treating each conversation with patience and respect.
- Exceptional organizational skills to manage appointments and ensure follow-through.
- Previous experience in telephone customer service is preferred, while retail or food service backgrounds are not within our focus.
**What We Offer**:
- A nurturing and collaborative work environment, where your compassion thrives.
- An opportunity for permanent employment through our 3-month temp to perm arrangement.
- Competitive hourly rate: £11.68 inclusive of an uplift to include holiday pay before you go permanent with our client, recognizing the value of your empathetic approach.
- Full-time hours: 8.15am to 5pm, Monday to Friday (40.75 hours per week).
**Application Process**:
**Please Note**:
**Job Types**: Full-time, Permanent, Temp to Perm, 13 weeks with us before transferring to our client permanently.
**Salary**: £11.68 per hour
**Job Types**: Permanent, Temp to perm
**Salary**: From £11.68 per hour
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Are you currently employed, and if so what is your notice period?
- Are you happy to submit for a Data and Barring Service Standard and Enhanced check prior to commencing training?
- Do you have transport to get to Wallasey, Merseyside each weekday?
Work Location: In person
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