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German-speaking Customer Service Agent

3 months ago

Warrington, United Kingdom Flex Full time

Through the collective strength of 170,000 team members across 30 countries and responsible, sustainable operations, Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We welcome people of all backgrounds. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let’s create the extraordinary

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a German-Speaking Customer Service Agent located in Warrington, UK.

What a typical day looks like:

- Set up work orders in the system and ensure efficient communication to the customer from the collection of their device to the completion of the repair and maintenance service.
- Respond in a timely manner to customer queries using clear communication that answers all potential questions and have a first-time right work ethics
- Liaise with repair engineers in Budapest to proactively communicate with customer
- Set up repair requests in Salesforce ensuring all necessary data is captured and clear for future reference
- Arrange collections and liaise with couriers to achieve targets
- Maintain ownership of issues and ensure if something is promised, it happens
- Log complaints in the customer’s CRM tool
- Strive to achieve and exceed company service goals
- Represent the customer’s brand to their utmost satisfaction
- Update training materials for audits
- Spot improvement opportunities
- Take initiative owning and learning new tasks
- Build positive relationships with team members and contribute to a dynamic and motivated atmosphere
- Support team leader and program management when requested

The experience we’re looking to add to our team:

- GCSE qualification or equivalent
- Fluent English & advanced language skills in German (preferably native speaker)
- Experience in working in a customer faced role using both written and verbal communication methods is an advantage
- Work effectively in a fast-placed environment
- Strong initiative and passion for continuous improvements, thinking outside the box
- Excellent organizational skills - ability to prioritize and remain calm is important
- Excellent customer service skills and being able to handle difficult conversations
- Must be computer literate and have good keyboard accuracy with good Microsoft Office knowledge particularly Excel
- Additional advantage Salesforce, Tableau and/or SAP knowledge, Data analytics experience
- Eligible to work in the UK

Interested? Flex recognises the changing needs of employees and the importance of a work life balance, so we are proud to have a FLEXible working policy in place. This includes a hybrid working model allowing employees to work from home 3 days a week. Competitive salary and benefits, discuss at interview. Additional site benefits include free on site parking, free fruit and a great safe working environment.

You will also be entitled to:

- The ability to purchase additional holidays
- Continuous training and development
- Flexi working hours
- Employee reward and recognition scheme
- Generous pension scheme
- Life assurance

Place of work : Warrington, UK

Please note that our recruitment team is based in Hungary and therefore you may be called by an international number. (+36...)

Please also be aware that there are currently no direct public transport links to site so possessing your own transport is required.

AD85

Job Category

Operations

**Required Skills**:
Optional Skills:
At Flex, we believe in the power of diversity and inclusion and know there is much more to a great employee than just a list of requirements - if you are excited about a role (but don’t meet every bullet-point), we encourage you to apply. You might be just who we are looking for Our inclusive environment welcomes individuals of any age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process.

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