**Role Description**

**Duties and responsibilities**
- Handle customer and prospect enquiries
- Sales administration, including; mailshots, creation of prospect lists, system updates, website and social media management, etc
- Identify and follow up customer service and pricing issues and queries
- Liaison with suppliers of vehicles, specification, logistics, etc; and third party service agents including: vehicle service/maintenance, breakdown/recovery services, trackers, fines, etc
- Review vehicle stock and update FRS team on stock availability
- Raise and administer documentation e.g. Customer Application forms, Credit Line proposals, Master Hire Agreements, Vehicle Order Forms, Vehicle Schedules, Insurance certificates, etc
- Manage vehicle spare keys and book packs
- Run, review and distribute internal and customer reports, e.g. Vehicle Stock Report, On Hire Report, Mileage Report, Credit Line reports, etc
- Support on-site meetings, (i.e. meeting room preparation, organising refreshments etc).

**Personal Attributes**
- Excellent written and verbal communication skills, including close attention to detail
- Outstanding interpersonal skills with a strong commitment to customer service
- Computer literacy, with a working knowledge of relevant software tools e.g. Excel, Power Point
- Some existing knowledge and experience of the vehicle hire and/or fleet markets
- Keen to develop into a sales support role and become a key member of the FRS Team.

**Experience**

A minimum of 12 months experience in performing administrative tasks and problem solving; and/or in a customer service role.’ Having worked in the vehicle hire and/or fleet marketplace would be advantageous.

**Closing Date: 9:30am, Wednesday 15 May 2024**

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company car
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Holidays
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 15/05/2024
Reference ID: FRS005.1
Expected start date: 24/06/2024