Account Manager
3 weeks ago
**Account Manager - Competitive Salary + Car + Benefits**
**Home based - regular travel to London**
Our client is a leading manufacturer with over 25 years’ experience in designing and producing secure, reliable products for a safer built environment. Market leaders in their field they have an excellent reputation for quality and customer care.
As industry influencers and leaders in their field our client is able to offer innovative products in fire safety and security. They value the contribution employees make to their organisation and encourage self-motivation and ownership of responsibility.
This role is home based but you would be required to visit head office in Suffolk for some meetings and also involves regular travel to visit customers in the London area.
**Key responsibilities will include but are not limited to the following: -**
- Operating as the lead point of contact for any and all matters specific to your accounts.
- Ensuring timely, successful and efficient delivery of products according to customer needs.
- Effective resolution of site issues before they become problems for the contractor/ end client
- Maintain a culture of service excellence
- Building and maintaining strong, long lasting customer relationships
- Commercial awareness to maximise profitability without impacting customer satisfaction
- Provision of sales information to Finance
- Provision of compliance certification to enable project sign off
- Ad hoc duties as requested by Line Manager
**Experience/Skills/Knowledge**:
- Proven experience of Account Management/ customer service
- Project management skills
- Excellent problem-solving skills
- Able to work well under pressure and to deadlines
- Ability to juggle multiple projects whilst maintaining a sharp attention to detail
- Excellent communication, negotiation and listening skills
- Proficient in word, excel, Microsoft Office, SAGE and CRM
- Preferable basic contract law knowledge, experience of working with contractors or local authorities, experience of the fire safety industry, building/refurbishment industries.
- Establish strong working relationships with a wide range of people
- Team focused
- Good client facing skills and the ability to command respect in a meeting
- Ability to resolve problems
- Strong commercial awareness
- Organised and able to meet tight deadlines
- Passionate about making a difference
- Team player - maintains good working relationships with all colleagues
- Effective Communication skills
- Proactive positive approach
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