Patient Administrator
2 weeks ago
**Patient Administrator**
**Oxshott, Surrey**
**12-15 Month FTC**
**£24,000 Salary**
Hours between 8-4pm and 9-5pm, Monday to Friday
The purpose of the **Patient Administrator** role is to increase patient satisfaction by providing exemplary customer service throughout the patient journey.
**Role summary**
The role will involve supporting several key processes underpinning the business with direct contact with the Medical Director, directors, managers, customers, and suppliers on a daily basis as well as other external parties as required.
**Key accountabilities**
- Manage the patient journey from initial consultation until surgery
- Responsibility for assigned patients, including follow up until surgery is booked. Recording status as necessary on Genie and Patient Portal, following CFS directives/pending lists
- Meeting allocated conversion rate of patient from consultation to surgery KPI’s
- Appropriate management of challenging patients working with senior managers to facilitate a satisfactory conclusion
- Proactively anticipate concerns and needs of patients at all stages of the treatment process to provide a best-in-class "personalised" patient experience
- Ensure the smooth flow of patients throughout the clinic
- Manage wait times demonstrating effective communication to manage patient and consultation expectations
- Be accountable for the reception environment ensuring this is appropriate and creates excellence in customer service
