General Assistant

5 months ago

Prestwich, United Kingdom First Step Trust Full time

**FIRST STEP TRUST JOB DESCRIPTION**

**Job Title**: General Assistant

**Reports to**:Project Manager

**Location**: FST Salford, The Edenfield Centre, Bury New Rd, Prestwich,
Manchester M25 3BL.
Travel to other FST projects may be required for initial induction and other duties

**Hours per week**: 40

**Background**:
First Step Trust (FST) is a national charity that provides opportunities for people excluded from working life because of mental health problems or other disadvantages in secure and community settings.

We do this by operating a wide range of trading social enterprise businesses that provide opportunities for volunteers to gain exposure to the pressures and demands of real work, gain skills, experience, training, qualifications and progression towards employment. We call these volunteers members of our workforce.

FST Salford is a project commissioned by Greater Manchester Mental Health NHS Foundation

Trust (GMMH NHS FT) to provide a non-clinical service that supports their service-users’ recovery, alongside other clinical services within their medium secure hospital setting in

Prestwich.

The FST project currently provides a range of opportunities for our workforce in practical, office, catering and retail work sections for adult males and females. These work sections provide our workforce opportunities to contribute to managing the finance & administration of the work sections and contributing with our practical work sections, alongside other meaningful activities to support their recovery.

**Job Summary**:
This role is an opportunity for a suitably experienced person in practical work environments to develop their capacity and ability to support people with mental health issues to access the demands, challenges and responsibilities of real work within a secure setting.

A significant portion of this role will be hands on, involving supporting the project manager - in the delivery of the project’s car valeting work section within the secure setting environment of the Edenfield Centre, at the Prestwich Hospital site.

You will primarily oversee and deliver the project’s car valeting work commitments, which involve members of our workforce, in delivering work to professional standards. You will also support in the running of the on-site shop, selling a selection of products such as confectionary, toiletries and electronic cigarettes, again working alongside workforce. This will include supporting them in the provision of ‘on the job’ vocational training and support, enabling them to develop the core skills, abilities and attitudes to work.

In addition to the above you will also support in the running of training courses for workforce.

This will mean supporting in the training of workforce across multiple platforms including, but not limited to, practical hands on training, e-learning and FST’s own innovative Virtual Reality (VR) based learning technology (SMaRT Pathways).

In practice this means engaging and working alongside and including members of the workforce as equals in all aspects of the of work required, including; health & safety, training, purchasing of materials, invoicing customers and working within established FST policies and procedures.

You will be required to provide feedback to the project manager on the performance and development progress of each individual workforce member across the work sections.

All of the work is undertaken as it would be in any other commercial environment or place of work, and no experience of working within a secure setting or working with people with mental health issues is required.

**MAIN DUTIES**
- Ensuring the delivery of car valeting sessions as required; ensure sessions start on time, operate for the required duration and have the appropriate numbers of voluntary workforce involved.
- Working in the onsite shop, alongside workforce, selling a selection of products, dealing with customers, cash handling and reconciliation and stock control.
- Supporting in the training of workforce across multiple platforms including, but not limited to, practical hands on training, e-learning, Virtual Reality based learning technology and others.

**Customer service**:

- Communicate clearly and effectively with colleagues and customers, both written and verbal.
- Invite, review and act upon customer and colleague feedback to maintain high standards of service.
- Encourage and deliver high standards of customer service from yourself and by others.

**Health and Safety**:

- Ensure that sessions operate safely and within FST and GMMH policies and procedures.
- Deliver and involve others in regular safety discussions and safe working practices.
- Involve others in sharing the responsibility for health & safety.
- Complete and record suitable and sufficient risk assessments in compliance with existing safe working methods for all work activities and equipment.

**Policies & procedures**:

- To work in accordance and within the limits and p

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