Technical Support Consultant
3 weeks ago
**Technical Support Consultant**
**Pendragon Head Office**
**Monday to Sunday (37.5 hrs)**
**Competitive Salary with pension, critical illness pay, life assurance, 23 days holiday plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services**
Pendragon’s IT team, based at our Head Office are looking for a new Technical Support Consultant who will join a growing team that are heavily involved in Pendragon’s future plans.
**What does the role of Technical Support Consultant involve?**
- Escalating IT issues to other areas of the business where needed
- Accurately logging tickets on Zendesk
- Diagnosing and resolving technical issues
- Providing desktop support
- Supporting and maintaining MS Server/Desktops and MS Exchange
- Setting up and configuring new laptops and desktops
- Installing authorised software to laptops and desktops
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Antivirus installation to all desktops and laptops
- Fault finding to laptops and desktops
- Completing internal user moves including phones
- Patching of network and phones
- Setting up new users and disabling expired accounts in accordance with HR requirements
**What do you need to succeed in the role of Technical Support Consultant?**
- A basic knowledge/previous experience of working with
- Windows Server 2012, 2008, and Windows 10/8/7/Vista/XP
- Microsoft Exchange 2012, 2010, 2007, 2003 and 2000 Server for Windows
- A basic knowledge and understanding of the Microsoft Office suite including office 365 and SharePoint
- An understanding of the Avaya platform and administration through Avaya site administration.
- Knowledge of Apple MAC OS, LINUX OS and Hardware, and an understanding of Office365 and SharePoint administration would be an added bonus.
- Good communication and customer service skills
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Sick pay
- Store discounts
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