Service Desk Administrator New

1 month ago


Hassocks, United Kingdom Clearline Recruitment Full time

**Responsibilities**
- Administration of Freshdesk software
- Answering support calls
- L1 support for Dell desktop systems, software, and other hardware
- Escalate issues to L2 support within a set KPI.
- Basic Quantum administration (ERP System)
- Install & setup new desktop computer systems to defined guides & standards
- IT /Phone systems, provision of handsets & support
- Maintaining IT documentation
- Liaise with internal departments as the nature of the specific task may require
- Understand and adhere to Export Control regulations where relevant
- Assist the IT department with all tasks as required
- Any other duties as requested

**Requirements**:

- Practical knowledge of Windows 8 or 10 (additional training provided )
- Some experience of MS Window Server 2012/2016/2019 would be preferred
- Practical knowledge of standard computer hardware
- Strong communication skills at all levels, verbal and written
- Ability to logically fault find and analyse problems
- Ability to prioritise and manage workloads
- Good administration, organisational and time management skills
- Professional and courteous telephone manner
- Flexible and adaptable with ability to use own initiative
- Self-motivation and desire to succeed in a busy environment
- Service desk operates from 7am through to 7:00pm Monday to Friday, flexibility is required to enable cover for specific tasks

**Job Title**:Service Desk Administrator

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**Location**:Hassocks

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**Salary**:£20,070 - £22,195 per annum

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**Full Time**:Monday - Friday, 9am - 5:30pm (occasional variation of hours between 8am - 4:30pm)

**For more information, please contact Chris Gower at Clearline Recruitment.



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