Client & Process Excellence Lead (Process Design)

3 weeks ago

Chester, United Kingdom Bank of America Full time

**Job Title: Client & Process Excellence Lead**

**Corporate Title: Vice President**

**Location: Chester**

**Role Description**:
Global Banking Operations (GBO) within EMEA has an exciting opportunity to join their Client & Process Excellence team (CAPE). Key responsibilities within this role include:

- Project planning & scoping; identifying primary and secondary metrics
- Defining and analysing opportunities
- Developing associated action plans and benefit forecasts
- Build, test and deploy activities including people/process requirements
- Post deployment oversight and success metrics
- Providing weekly governance updates and associated RAG status for the leadership team

**The Team**:
The Client & Process Excellence team, based in both Bromley and Chester, provides change management and process design expertise to the front-line units, partnering with them to analyse, implement, and update business functions by utilizing sound process improvement models and techniques. The team supports large scale transformation, operational excellence initiatives and just do it process improvements, all of which require them to manage design or redesign of processes or projects using industry approved methodologies.

**Core Skills**:

- Manages design or redesign of processes or projects using industry approved methodologies
- Ability to build action plans and drive execution
- Applies business redesign concepts, practices, and process design tools
- Influence without authority; possess the ability to indirectly project teams to achieve process or project objectives
- Analytical; able to challenge, interrogate and interpret data / quantify benefits (Excel skills preferable)
- Excellent communication, both written and verbal, and excellent interpersonal skills
- Strong PowerPoint skills: ability to present project updates in a methodological and impactful manner
- Strong organizational and time management skills
- Demonstrates intellectual curiosity
- Balance the risk/reward trade off; demonstrate a strong risk appetite
- Global mindset; understands the bigger picture
- Possesses a client focused mindset
- Industry awareness; abreast of the changing industry landscape

**Bank of America**:
Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

**Job Band**:
H5

**Shift**:
**Hours Per Week**:
35

**Weekly Schedule**:
**Referral Bonus Amount**:
0

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