Dental Receptionist

**Job title**: Receptionist

**Purpose of the job**:
Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principal.
**Responsible to**:
The principal, practice manager [and the head receptionist]

**Responsible for**:
Trainee receptionist
**Employment duties**:

- Perform a high quality reception and administration service to ensure patient
satisfaction and maximum contribution to practice efficiency, effectiveness and
profitability in line with the GDC guidelines and practice policies
- Establish and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay
and service conditions.
- Assist with the supervision of the trainee receptionist in the practice
- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work
**Key tasks**:

- Answer the telephone and deal with patient enquiries in a positive, efficient and
friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Prepare patient records and day sheets for each dentist (hygienist/therapist)
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Maintain the patient records to ensure they are completed correctly before filing them securely
- Follow computer procedures to ensure that patient records are properly maintained
- Carry out routine house-keeping procedures on the computer, including
undertaking regular back-ups in line with practice policies
- Liaise with dental laboratories, suppliers and other organisations as required,
keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the office, patient’s toilet and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Provide feedback on the performance of the trainee receptionist that you
supervise
- Assist throughout the practice and perform such other tasks as reasonably
requested by the principal
- Attend all practice meetings as requested

**Benefits**:

- Gym membership
- Private dental insurance

Schedule:

- 8 hour shift

Work Location: One location