Service Advisor

3 months ago

Yeovil, United Kingdom Platinum Motor Group - Renault & Dacia Yeovil Full time

We are looking for an experienced Service Advisor to join our busy, friendly team at our Renault & Dacia Dealership in Yeovil.

You will be responsible for:

- Greeting customers and providing them with a positive experience
- Listening to customer concerns and accurately documenting and sharing them
- Conducting vehicle inspections and providing detailed reports to customers
- Explaining recommended repairs and services to customers in a clear and understandable manner
- Providing accurate estimates for repairs and services
- Scheduling appointments and managing the service department's calendar
- Coordinating with technicians to ensure timely completion of repairs
- Follow up with customers to ensure satisfaction and address any additional concerns

**Experience**:

- Previous experience as a service advisor or in a similar customer service role is essential
- Strong communication and interpersonal skills
- Knowledge of automotive systems and repairs is preferred
- Ability to multitask and prioritize tasks in a fast-paced environment
- Excellent problem-solving skills
- Proficient computer skills for data entry and record keeping

We offer competitive pay & benefits, with an earning potential for this role of up to £32k with overtime and bonus, along with opportunities for growth within our company.

**About us**

As one of the South West’s largest, family owned dealer groups in the South West, we provide an excellent working environment and exciting career opportunities. As a family owned business, we are committed to our staff’s well-being and we will recognise and reward your hard work, loyalty, and commitment to both our customers and your colleagues.

If you are a customer-focused individual with a passion for the automotive industry and have the experience required, combined with enthusiasm and commitment, we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: Up to £32,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Holidays
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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