Service Design Specialist

5 months ago


West Bromwich, United Kingdom West Brom Full time

**Service Design Specialist**

**Salary: c. £50,000 per annum**

**Hours: Full time - 35 hours**

**Contract: Permanent**

**Location: Hybrid Working (Head Office, West Bromwich)**

The West Brom are looking to recruit a Service Design Specialist reporting to the Service Delivery Manager. The Service Design Specialist is responsible for providing analysis and completion of the Service Design documentation for the transition of new or changed services into the live operational IT Services, across a portfolio of projects, providing assurance that all new or changed products and services meet IT Service operational standards, which can be maintained by the support teams.

This is a new role within the IT Service team and will be involved in developing the service standards, maturing the Service Design processes aligned with ITIL best practice, and establishing Service Design as a key discipline within the West Brom ensuring a service centric mindset to all designs.

**Key Responsibilities**:

- Completion and maintenance of Service Design documentation for new services or changed services being introduced.
- Responsible for ensuring compliance with key ITIL processes in respect of Service Design and Transition.
- Contribute to the development of all standard Service Design.
- Identification of gaps and development of retrospective Service Designs where required.
- Assessing requirements and ensuring re-use of existing service components where appropriate.
- Work collaboratively with a variety of technical and non-technical stakeholders to fully capture and analyse service requirements and be able to re-present them back in a clear and concise manner to achieve acceptance and sign off.
- Defining acceptance criteria for new or changed services to govern the quality of changes transitioned in service management.

**Skills and Experience Required**:

- ITIL Certification in Service Management
- Knowledge and understanding of ITIL service design and transition functions.
- Well-rounded understanding of technology operations and business processes.
- Previous change management experience or related service management experience.
- A strong self-motivation, tenacity and a strong desire to make improvements.
- Excellent written and oral communication skills are required, combined with an ability to challenge and influence stakeholders at all levels of the organisation. In particular, the jobholder will be required to interact with:

- Management and staff throughout the Society,
- Technical and non-technical staff.
- Third party suppliers and delivery partners providing IT services to WBBS.

**Vision and Values**

As a mutual building society, we put our members’ interests centre stage, every day, and our values play a central role in guiding what we do and how we work together to achieve this.

We have a set of 6 values, and together they explain how we go about what we do and what it means to be a part of the team here at the West Brom.
- Be Passionate
- Care
- Do it today
- Own it
- Be Real
- Better Together

**What’s in it for you?**
We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:
- Generous annual leave starting at 25 days + 8 bank holidays
- Pension scheme where we match your contribution then add 0.6% (up to 10.6%)
- Social club membership - dozens of discounts available for a wide variety of days out and events
- Performance related pay scheme
- Corporate health plan with the option to include family members
- Discounted local travel
- Staff car scheme
- Life assurance of 4 times base salary

**Why choose the West Brom?**
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.



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