Helpdesk Administrator

1 week ago


Surrey, United Kingdom Resourcing Group Full time

Job title: Helpdesk Administrator

Hours: 8am-5pm - with potential to work from home 2 days a week when training is complete

3 month role with potential to go perm or extend

**Helpdesk Administrator**

**The Role**

We have a temporary opportunity for an administrator to join our existing Help desk team, providing customer and administrative support to a key client.

**Main Duties**
- Interact with the client Helpdesk systems and allocate job requests/tasks to the relevant team
- Monitor all open job requests/tasks to ensure they are completed on time
- Ensuring that the client Helpdesk systems are kept up to date with accurate information
- Acting as the primary point of contact with customer enquiries
- Providing generation administration support such as typing of letters, scanning and filing of documents

This list is representative only and not exhaustive.

**Required Skills**:
All relevant training will be provided, and the role requires the following skills:

- Confident with the telephone
- Positive approach and a can-do attitude
- Competent user of Microsoft Office
- Good Excel skills
- Clear verbal & written communication skills
- Maintain accurate records and customer files
- Punctuality and effective time-management
- People person with a proactive and positive attitude
- Able to work as part of a team and as an individual

Please call on 07443189192 or Apply

Resourcing Group is acting as an Employment Agency in relation to this vacancy.



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