Discharge Lounge Support Coordinator
3 weeks ago
An exciting opportunity has arisen on the Discharge Lounge at Leighton Hospital, for a Discharge Lounge Support Coordinator, Band 3. This is a new post with a new job description, which combines the roles of housekeeper, admin with discharge coordinator elements.
The discharge Lounge is a small bespoke team of staff who require the administrative and support skills of someone who is keen to play an integral role in the success of the lounge.
This post is ideally suited to someone who has proven admin experience, desirable skills are proficiency at ordering supplies, managing stock levels and managing estates jobs to ensure there lounge is able to run efficiently and safely for the benefit of the patients and the wider team. Excellent communication skills and a team player are essential elements to the job.
The primary function of the role will be assisting the Discharge Lounge in the promotion of flow into and out of the Lounge to expedite discharges, taking handovers for patients referred for triage by the Nursing team and using judgement to determine appropriate nature of patient referral following discussion with the nurse in charge, liaising with transport, care agencies, providers and families.
Additionally, the post holder will also need to provide a comprehensive administrative service to the department and undertake housekeeping duties as required and taking into account the needs of the patients within the department. This would include being responsible for the co-ordination of all patient non-clinical facilities/services. Ensuring a clean, safe and comfortable environment within the Discharge Lounge by ensuring quality standards are continuously monitored and estates issues are promptly rectified. Effective stock monitoring, ordering and management.
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
- Take a supporting role in assisting the nursing team to ensure an element of the systems and processes of admission and discharge planning are expedited efficiently and effectively to maintain patient flow. '
- To identify issues that may delay a discharge that require escalating to the nurse in charge/doctor/matron etc.
- Promote and maintain a safe and therapeutic environment for patients, respecting their views and beliefs, whilst awaiting discharge home/admission to the ward.
- Establish and maintain excellent communication, informing patient and significant others of time delays and organisation of admission and discharge.
- Discuss and support the nursing team with plans for discharge with the co-operation of patients and their families/carers.
- Ensure the legibility and accuracy of referrals to all health professionals.
- Ensure the Discharge Lounge is monitored and audited for effective cleaning, all catering needs for the patients are sourced, including preparation of hot/cold snacks, meals and drinks and the kitchen areas are clean, ensure there is a sufficient supply of linen, report and monitor any maintenance issues to Estates, waste is correctly segregated and removed in a timely manner, ensure all sufficient supplies for the area are purchased. Completion of regular audits.
- Be able to use the required electronic systems (PCS, ICE, Integra, Logistics etc) and promptly update eg information as required to ensure accurate recording and retrieval of information, co-ordinate a support service for patients to include arranging ambulance/Red Cross transport, porters, including dealing with donations and patient belongings adhering to Trust policies.
- Maintain health, safety and security of patients, reporting
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