Customer Assistant

6 months ago

Wrexham, United Kingdom M&S Full time

**Key Accountabilities**

Purpose

To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.

**Key Capabilities**

This is a temporary late evening position that will require flexibility - work pattern to be confirmed at interview.

**Description**

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

  • Customer Service Assistant

    6 months ago

    Wrexham, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Wrexham. LL13 9SB **Hours**:Part-Time Hours Available **Hourly Rate**: £11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £11.44 per hour (50p+ for night...

  • Customer Service Assistant

    5 months ago

    Wrexham, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Wrexham, LL14 4EJ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    6 months ago

    Wrexham, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Wrexham, LL14 4EJ **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Service Assistant

    6 months ago

    Wrexham, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Wrexham, LL14 4EJ **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    6 months ago

    Wrexham, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for Customer Service Assistants to join the team at our store in **Border Retail Park, Wrexham!** **We have part time opportunities offering 20 hours per week, with various shift patterns available including evening and night shifts.** We are one of the UK’s fastest growing retailers and, with our ongoing expansion...

  • Customer Assistant

    6 months ago

    Wrexham, United Kingdom Marks & Spencer Full time

    This is a temporary late evening position that will require flexibility - work pattern to be confirmed at interview **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    6 months ago

    Wrexham, United Kingdom Marks & Spencer Full time

    This is a temporary early morning position that will require flexibility - work pattern to be confirmed at interview **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Supply Chain Assistant

    6 months ago

    Wrexham, United Kingdom Oscar Mayer Limited Full time

    Customer Supply Chain Assistant **Job Purpose** - Assisting the Customer Supply Chain & Analysis Controller in their role, ensuring the smooth running of daily operations by supporting in data collation for the use of internal & external reporting and analysis for the Group Commercial Team. - Build and sustain effective relationships with our internal team...

  • Administrative Assistant

    2 weeks ago

    Wrexham, Wrexham, United Kingdom Clockwork Organisation Ltd ta Travail Employment Full time

    Clockwork Organisation Ltd t/a Travail Employment is seeking an experienced Administrator to join our team in Wrexham. As a Customer Service Administrator, you will play a vital role in delivering exceptional registration and certification support services to our customers. The successful candidate will have excellent communication and organisational skills,...

  • Customer Service Assistant, Wrexham

    4 weeks ago

    Wrexham, United Kingdom Wickes Full time

    Job Title: Customer Service AssistantSalary: £11.44 per hour Job Type: Part TimeWickes, Holt Road, Wrexham, LL13 8DE The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time...

  • Customer Service Assistant, Wrexham

    4 weeks ago

    Wrexham, United Kingdom Wickes Full time

    Job Title: Customer Service AssistantSalary: £11.44 per hour Job Type: Full TimeWickes, Holt Road, Wrexham, LL13 8DE The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time...

  • Nights Customer Service Assistant Friday/saturday

    6 months ago

    Wrexham, United Kingdom THE KAY GROUP - Ruabon, LL14 6EQ Full time

    **Nights Customer Service Assistant** **Friday/Saturday nights 11pm-7am 16 hours per week** **Rate of pay: £12.20 per hour** We require a Nights Customer Service Assistant for our Petrol Service Station at Ruabon Park Service Station. As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of...

  • Nights Customer Service Assistant Friday/saturday

    6 months ago

    Wrexham, United Kingdom THE KAY GROUP - Ruabon Park, Wrexham Full time

    **Nights Customer Service Assistant** **Friday/Saturday nights 11pm-7am 16 hours per week** **Rate of pay: £11.50 per hour** We require a Nights Customer Service Assistant for our Petrol Service Station at Ruabon Park Service Station, Blackburn. As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the...

  • Temporary Customer Service Assistant 32 Hours

    6 months ago

    Wrexham, United Kingdom THE KAY GROUP - Ruabon, Wrexham, LL14 6EQ Full time

    Temporary Customer Service Assistant 24 hours per week, 4 x 8 hour shifts. Hours are a mix of shifts over a 7 day week, 7am-3pm and 3pm-11pm. £11.70 per hour. As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our...

  • Customer Executive

    6 months ago

    Wrexham, United Kingdom Recruit4Staff Full time

    Recruit4staff is proud to be representing their client, a leading Manufacturer in their search for an experienced **Customer Executive** to work in their busy office based in **Wrexham** **For the successful Customer Executive, our client is offering**: - £24,000 per annum - Days role, Monday - Friday 9am-5:30 pm - Permanent position - Benefits: 20 days...

  • Nights Customer Service Assistant 4 On 4 Off

    6 months ago

    Wrexham, United Kingdom Ruabon Service Station, Wrexham LL14 6EQ Full time

    Nights Customer Service Assistant 4 on 4 off average 28 hours, 11pm - 7am. £12.20 per hour. As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are...

  • Customer Service Specialist

    2 months ago

    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Wrexham, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service and...

  • Customer Services Advisor

    5 months ago

    Wrexham, United Kingdom Adele Carr Recruitment Full time

    A great opportunity for an experienced Customer Service Advisor, initially this position is a 10 month Fixed Term Contract to cover maternity leave. You will be rewarded with: - Excellent salary up to £26k (pro rata) - 25 days holiday (pro rata) - No shifts/great working hours Monday to Thursday 8:30 - 5 and 8:00 - 1:30 on Fridays! Working within a busy...

  • Customer Service Specialist

    2 months ago

    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Specialist to deliver exceptional customer service and support the store's day-to-day operations in Wrexham, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...

  • Customer Service Representative

    1 month ago

    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are looking for a Customer Service Representative to provide outstanding customer service and support the store's operations in Wrexham, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions efficiently.Maintain the store's visual presentation...