Tactical Co-ordinator

Permanent: Monday-Sunday 5 days from 7, 40 hours per week.

Please note: Sunday working is required. Bank Holiday working is required.
- Working pattern is either Sunday-Thursday or Monday Friday.
- Free Parking, - Healthcare Cashback Plan, - Employee Assistance Programme
- Cycle to Work Scheme, - Company Contribution Pension Scheme
- Training Opportunities, - Gym & Retail Discounts,
- 2 Life Assurance Benefit.
- 33 days per annum, inclusive of bank holidays and company closures
- £23,000 to £26,000 DOE

To be responsible for ‘on the day’ tactical re-allocation of field tasks and facilitating maximum efficiency of the field force alongside being responsible for planning and issuing jobs to the field teams as well as organising their delivery schedules and ensuring that facilities management are progressing as expected and completed on time.

The key responsibilities of this role include but are not limited to the following tasks:

- To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards.
- Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved.
- Work as part of a larger team to develop working practices and procedures. Delivery inbound and outbound call metrics and maintain service level agreements.
- Prioritise on the day work stack and allocate effectively to deliver client metrics.
- Manage work proactively to ensure all tasks are resourced and Field productivity is maintained.
- Dealing with client requests in all aspects of the project and escalating any issues to the Programme Manager, when required.
- Ensuring that all engineers are organised, have the relevant site access and job packs for jobs they have been allocated.
- Work safely and responsibly within operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities
- Have strong planning, organisation, and monitoring abilities.
- Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels.
- Have a strong orientation towards quality, safety, and continuous improvement.
- Can prioritise work, work well under pressure, meet deadlines, and manage business expectations.
- Be adaptable and flexible in your approach to work.
- A legal right to work in the UK.
- Customer service experience - dealing with engineers is preferred but not essential.
- Good level of IT skills with experience working on Microsoft 365.

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Every weekend
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: MAR 32