Infrastructure Engineer

3 weeks ago

Newcastle Upon Tyne, United Kingdom Reed Full time

A cutting edge tech focussed business is looking for an **Infrastructure Engineer** to focus on platform build and support for IT Systems throughout the business. You will be Azure and infrastructure focussed, providing technical expertise toprojects and working closely with the IT Platforms Lead on innovation and improvements to the business. The scope of projects within this business is huge for 2023, and they have the opportunity experiment with new and developing technologies.

This team are focussed on collaborating as a whole, with everyone having their different strengths. They don’t expect you to be perfect in every element, and want to see you become an expert in your passion, weather that’s Azure, VMWare or something else.With plenty of progression and training opportunities, this is a great role for someone looking to progress in their career.

**Key responsibilities will include**:

- Provide technical expertise as required to the Platforms Team Lead and input on technical projects
- Day-to-day monitoring of platforms to ensure all systems are available
- Respond within SLAs to service requests, incidents and problems using the service management tool
- Raise requests for change, documenting step by step activities required for successful completion, testing and if necessary, roll-back of changes
- Able to work under pressure and focus on resolving business critical issues
- Work within an ITIL framework to manage incidents, problems and system changes
- Support the Platforms team executing the strategy for the business
- Support and follow the governance and operational disciplines applicable across the company

**Skills and knowledge required in this role**:

- Demonstrable experience in a 3rd line IT support and possess ability to analyse, diagnose and fix problems and then works to find the root cause
- Experience of either Linux or Windows platforms, but with drive to learn more about the other
- Experience of virtualization technologies (ideally VMware/VxRail)
- Experience with Cloud Technologies, ideally Azure
- Patch Management Software (Ivanti or SCCM)
- Backup concepts and Software
- Endpoint Protection and Anti-Virus management (ideally SentinelOne)
- Experience of a commercial Incident, Problem and Change management tool
- Experience of working in an ITIL environment
- An understanding of information security
- Understanding of the principles of business continuity and disaster recovery

**Desirable skills include**:

- Experience with Terraform/ Ansible/ Kubernetes
- Experience of shell and PowerShell scripting

**Benefits include**:

- A competitive salary and benefits package
- 26 days holiday
- Excellent career development opportunities
- Contributory pension scheme
- Life assurance
- Private health insurance
- Various other perks and Employee Assistance packages

Monday - Friday/ Remote Working Options/ SC Clearance Eligible/ 37.5 Hours

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