Bmw/mini Service Advisor

3 weeks ago

Newcastle upon Tyne, United Kingdom Lloyd Motor Group Full time

We are currently looking to recruit a **Service Advisor **at **Lloyd BMW/MINI Retailer in Newcastle**

As a Service Advisor your duties will include:

- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
- Advising on technical queries/issues.
- Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
- Sell customer repairs/parts etc., and finalising the invoice on completion.

The ability to work as part of a team of Service Advisors in a busy, pressurised environment is essential. Customer focus, relationship maintenance and communication skills are of paramount importance in this role.

An ideal Service Advisor will hold the following skills and experiences:

- Motivated, with a proactive approach to customer service.
- Enjoy the challenge of influencing the success of the Service department.
- Customer relations experience.
- Excellent interpersonal and organisational skills and be well presented.
- Must be IT literate, and a working knowledge of Kerridge would be advantageous.
- Previous experience working as a Service Advisor is essential

**Hours: 40 Hours Per Week**

**Salary: Up to £26,000 Basic Per Annum and £34,000 OTE**

**About Lloyd Motor Group**

Lloyd Motor Group is the largest prestige motor group covering Cumbria, the North East, Lancashire, North Yorkshire and the South of Scotland and has been successfully trading for over 40 years. Privately owned and family run, the company prides itself on its professional yet personal approach in dealing with and supporting its customers and staff, always committed to the communities it serves. Lloyd Motor Group currently has 6 BMW and MINI retailers as well as operating 8 franchise dealerships representing brands including Jaguar, Land Rover, Volvo, KIA, Honda Motorcycles and Motorrad, and 5 state of the art Bodyshops.

**Rewards and Benefits**:
As well as a competitive salary, we offer the following benefits:

- 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
- Healthcare cash plan.
- Employee vehicle-discount schemes.
- Highstreet discounts
- Childcare vouchers.
- Cycle to work scheme.
- Eyecare vouchers.
- Free flu jabs.
- Internal and manufacturer training.

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