Technical Assistant

5 months ago

Salisbury, United Kingdom South Western Railway Full time

**Who are we?**

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

**Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.**

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

**About the job**:
To provide effective support to the Technical Performance Manager for technical matters.

**Your main responsibilities will be**:

- Carry out audits and surveys in quality/safety and technical matters.
- Formulate action plans.
- Produce systems on quality and safety initiatives within the organisation.
- To investigate rolling stock incidents, traction casualties on rolling stock that is within the designated area.
- To supply modification support to the TOC.
- Investigate technical incidents with a view to providing recommendations to instigate experiments or modification packages to enhance the reliability of the stock.
- Carry out risk assessments.
- Internal quality and safety technical audits.
- Monitor and investigate accidents.
- Produce safe systems of work, work instructions, local instructions.
- Ensure initiatives are introduced effectively.
- Carry out quality, safety, and minor technical training.
- To provide the Depot Manager and his staff technical support services on a day to day basis and recommend actions to improve performance.
- Attend morning depot performance conference.
- Compile statistics on a day/period basis.
- To assist compilation of ME162 incident forms.
- Monitor overall depot availability to target on daily basis.
- Regularly audit Traincare performance of allocated fleet to ensure they meet divisional standard.
- NIR reports/reporting and raising forms.
- Monitor near miss information concerning allocated fleet.
- Carry out contract reviews.
- Produce customer complaints and costing records.
- Maintain and operate warranty system where applicable.

**As a minimum, you will need to have**:

- The post holder should possess the qualification equivalent to Engineering HNC or relevant formal qualifications in Safety and Quality.
- The post holder must have full technical knowledge of the allocated fleets and a working knowledge of all other rolling stock on Fleet South West.
- The post holder must have full knowledge of how the modification process within BR operates.
- Associate membership of IOSH and IQA or willing to work towards NVQ level 3.
- Background experience should either be railway or from outside industry with quality and safety knowledge.
- Ability to read engineering drawings.
- Technically competent in electrical/mechanical skills.
- Practical experience of maintenance requirements of allocated fleet.
- Aware of all procedures when dealing with safety of the line incidents.
- Computer literate.

**About the location**

Salisbury Depot is home to South Western Railway's award winning Class 15X diesel fleet. The engineering team at the depot are responsible for all aspects of maintenance and repair of the trains, this includes; engines, transmissions, electrical control equipment, HVAC and the passenger environment amongst many other systems.

Serving the West of England, the SWR Class 15X are the long-standing reliability and performance leaders in their field across the UK due to the hard working team at Salisbury depot. Knowledge, pride and accountability among everyone at Salisbury helps make it a great environment to work, thrive and deliver the best possible journeys for our customers.

**Working pattern**

Working an average of 37 hours per week over 5 days

Days 0800 to 1530

**The Reward**

In return we offer a competitive salary and a variety of valuable benefits, including:

- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide fle

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