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Service Advisor
3 months ago
Benefits with the role
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Private Medical Insurance
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
Our BMW/MINI Dealership in Melksham are looking to appoint an accomplished and enthusiastic Service Advisor.
At Dick Lovett we believe passionately in and champion ‘Customer Satisfaction through Staff Satisfaction’. It is very simple; if we do everything to look after our staff, they will give exceptional service to our customers.
If you are someone who embraces the values of both the BMW brand and Dick Lovett Group, whilst being able to prioritise and manage your own workload, this could be the opportunity for you.
Key responsibilities:
- Deliver a great experience for our customers in for servicing and repairs
- Booking services
- Completing repair orders
- Communicating any required repairs to our customers
- Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales
Essential Qualifications:
- Experience of working in a Service department in a franchised dealership
- Knowledge of Microsoft Office, Excel and Kerridge
- Familiarity of warranty procedures would be advantageous but not essential
If you are looking to progress as a Service Advisor and want to expand your knowledge of new models as they emerge, joining an official manufacturer is the best way to develop. You will receive full manufacturer training and future proof your career for new technologies as they emerge into the car industry.
- Working at BMW Melksham
EXPLORE LOCATION
Our brand-new Melksham BMW dealership is conveniently located just off the A350, easily accessible from Junction 17 of the M4 motorway. We're approximately 15 miles from the city of Bath and 25 miles from the city of Bristol.
At BMW, we take pride in fostering a culture of innovation and excellence. The new eleven-car BMW showroom in Melksham features the new “Retail Next” design and shares a 27-bay workshop with MINI. As a company, we are committed to creating an environment that is collaborative, diverse, and inclusive, where everyone is given the opportunity to grow and succeed. When you work for BMW, you'll be part of a team that is passionate about pushing boundaries and driving progress in the automotive industry.
- Working in the Service team
EXPLORE TEAM
Working in the Service Team means that no two days are ever the same. As a member of our Service Team, whether you are front of house, assisting customers with their service enquiries, or behind the scenes assessing a vehicle's safety, you will be responsible for ensuring that our customers receive the very best customer service long after they’ve purchased their car or motorcycle from us.
Department
Service
Closing Date
5th July 2024
Contract
Permanent
Salary
Competitive
Location
Dick Lovett BMW Melksham
