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Police Contact Enquiry Officer
5 months ago
**Job Details**:
**Job Title**: Police Contact Enquiry Officer - HC610149
**Location**:Portswood Police Station
**Salary**: Scale 5, £25,758 - £27,690 (For full time - please note: this is a part time position)
**Hours**:22 hours per week
**Contract**:Permanent
**Closing Date**: Sunday 16th July 2023 at 23:59 hours
**Advert Text**:
**Do you believe you have the people skills to deliver an excellent service? Can you accurately assess risk to help us tackle crime an offending? Are you passionate about identifying and helping to protect the vulnerable?**
If so, an exciting opportunity has risen on Hampshire and IOW Constabulary's police front counter team. We are looking to recruit into a vacancy at our Portswood police front counter, for 22 hours a week, working a shift pattern covering the hours **of 0800-1600 on Monday, Wednesday and Thursday, including some bank holidays.**
**Job purpose**:
1.** **To receive and critically assess enquiries, crime reports and intelligence from the general public, police and other agencies.
2. To identify the appropriate action to resolve at first point of contact whenever possible or to determine the appropriate agency, deployment grading and priority of enquiries that cannot be resolved at the Front Counter.
3. To clearly and accurately record relevant information into an extensive range of computer systems for a variety of intended audiences including other police departments and external agencies.
4. To interrogate and analyse a broad range of information systems in order to assess risk and gather relevant supporting data to provide the best and safest resolution to the enquiry/request.
5. To give advice and take appropriate action, being accountable for getting it right first time and managing the reporting person's expectations regarding the service that can be provided.
6. To maintain station security and conduct identification checks of visitors.
7. To ensure appropriate handling and storage of property.
9. To review documentation regarding the seizure and release of of vehicles under section 165 of the road traffic act.
10. To manage appointments for fingerprints request from the public; to be trained to obtain and provide fingerprints to certain organisations.
There will be requirement to work some bank holidays. Short notice shift changes may occur for which the appropriate recompense will be paid. The role holder may be required to visit other locations within Hampshire and the Isle of Wight, and therefore needs to have the ability to travel as necessary. There is a requirement to wear a uniform (supplied) at all times whilst on duty.
For more information please see the job profile.
**Essential Qualification and Essential Experience**:
Educated to Educated to QCF Level 2 (inc English Language) OR work experience deemed to have brought the postholder to a comparable level. To have proven Microsoft Office skills.
Considerable experience working in a busy environment involving.
Evidence of having been able to provide efficient and effective customer care in frequent face to face customer contacts, including the ability to handle confidential, difficult, contentious and/or sensitive matters.
Clerical experience, including creating and handling a high volume of varied documentation under pressure - electronic and paper
- based Experience in working unsupervised.
**Competencies and Personal Qualities**:
**Important Additional Information**:
We are Emotionally Aware Level 1
We Analyse Critically Level 1
We are collaborative Level 1
We Deliver, Support and Inspire Level 1
We are Innovative and Open Minded Level 1
We Take Ownership Level 1
Transparency
**Contact details for an informal discussion**:
Hampshire Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.
The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.
