Macclesfield Fc Bar Twenty Seven
6 months ago
**Position**: Waiter / Waitress - Food and Beverage Assistant
**Reporting to**:Food and Beverage General Manager
**Overall Objective**. Interacting with customers, taking orders and serving snacks, food and drinks.
**Summary of Duties**
Responsible for:
- Greeting customers and offering restaurant or cafe menus
- Answering questions about menu offerings
- Processing food and drink orders
- Carrying food and drinks from kitchen to tables, and preparing bills and processing payments
- Setting and cleaning tables and service areas
- Dealing with customer complaints
- Checking with customers to ensure that they are enjoying their meals and take action to correct any problems
- Escorting customers to their tables
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Informing customers of daily specials.
- Presenting menus to customers and answer questions about menu items, making recommendations upon request
- Removing dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Serving food and/or beverages to customers; prepare and serve specialty dishes at tables as required
- Stocking service areas with supplies such as coffee, food, tableware, and linens
**PRODUCT & SERVICE QUALITY**:
- Leading by example in all areas of product knowledge
- Consistency and pride in standards, timings, presentation and quality of product
- Strong customer service skills
- Demonstrating full commitment to food & drink menu
**TECHNICAL SKILLS & GENERAL AND ADVANCED LEGAL COMPLIANCE**:
- To adhere to all company rules, regulations and procedures
- Supervision of table & restaurant cleanliness
**GENERAL**
- To attend and contribute to all relevant training for Macclesfield FC Staff
- To attend all relevant Macclesfield FC staff meetings
- To keep up to date with all Macclesfield FC correspondence
- Ensure you are aware of and keep updated in regards to best practice policies
- To be prepared to do other duties to further the development of Macclesfield FC as and when required
**Essential**
- Flexible working hours required.
- Must interconnect with all relevant MFC departments.
- Excellent communication and interpersonal skills.
- Have a flexible attitude to work.
- Ability to work on own initiative and as part of a team.
- Have a polite and courteous manner.
- Be organised and have good time management skills.
- The ability to meet stringent deadlines.
- Be able to adapt to different and changing situations.
- Have the drive and enthusiasm to set high standards and achieve company objectives.
- Have a personable approach.
- Knowledge and understanding to company policies/procedures and regulations relating to the role.
- Be prepared to work evenings and weekends.
**Desirable**
- Hold a full UK driving licence.
- Previous experience in catering hospitality, fine dining or banqueting environment
- Understanding of food hygiene and customer service
- The ability to accurately process information/merchandise through the Till system with a good standard of numeracy
- Excellent customer service skills
- First class communication skills and demonstrate accuracy and attention to detail
- The ability to demonstrate great team work
**Person Specification**
Positive communication skills
Winning mentality
High professional standards
Growth Mindset
Team player
Organisational skills
Knowledge and qualifications within the table service & conference industry
Ability to deal with a diverse range of issues and people
Time management
**Job Types**: Part-time, Full-time
**Salary**: £8.60-£11.44 per hour
Expected hours: No less than 8 per week
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- Full Service Servers: 1 year (preferred)
Work Location: In person
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