Workplace Logistics Supervisor

3 weeks ago

London, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**JOB DESCRIPTION**
- Job Title: BBC Workplace Logistics Supervisor**Responsible To**:Senior Workplace Manager

**Location**: W1 Complex & London Sites within Region

**JOB PURPOSE**:
**Job Title**:Workplace Logistics Supervisor**

**Job purpose**

To support the Logistics Manager, with a one team approach, to provide a first class, professional logistics service to client and customers of the BBC in London W1 Complex and other regional sites. The role will be a working supervisor therefore required to undertake the same duties as the logistics operatives while supervising various aspects of the work.

**Responsibilities**

Logistics Operatives will generally specialise in one of the areas specified below, however a prime function will be to assist when required and as directed by the Logistics Manager in other areas of the logistics operation.

**General Duties (applicable to all areas)**
- Assist in ensuring the logistics services meets or exceeds the Service Level Agreements and Key Performance Indicators required by the BBC.
- Manage work orders in an efficient and timely manner.
- Provide a professional service by ensuring all Logistic requirements are available to BBC staff during the required service hours.
- Compliance with all relevant Health and Safety procedures, ensuring the requirements of Health and Safety at Work and Environmental legislation are met at all times.
- To progress promptly any requests for logistics services required by client.
- To maintain the general tidiness, cleanliness and safety of both Internal and External logistics work areas.
- Carry out any reasonable request from the Logistics Manager, providing it is within the operative's capability and competency.
- Effectively communicate with all colleagues to ensure the smooth running of the Logistics Service.
- To provide assistance according to business needs e.g., lunch cover annual leave cover etc.
- Maintain a professional, polite, and considerate manner at all times.
- Adhere to uniform and presentation standards as per the dress policy.
- Ensure that customer expectations are met in all buildings whilst embracing the Mitie way of working
- Make use of the FM Helpdesk service for reporting and faults.

**Porterage**
- Provision of Lift and Shift services to meet the needs of the BBC and their lodgers.
- Undertaking office moves
- Dealing with waste removals
- Conference Room set ups
- To maintain the general tidiness, cleanliness and safety of work areas utilised by the logistics personnel
- Provide a moving service to ensure all assets and materials directly allocated to staff are properly dismantled, packed and transported and re-installed at the new location.

**Mail and Messenger**
- Collection and distribution of internal and external mail and packages, secure mail, special and recorded deliveries etc.
- Provide a receipt and invoicing service, including goods inward checks, storage, packaging, stock control and accounting.
- To ensure stores are correctly receipted, unpackaged, checked, and stored where required or the BBC client is informed of its arrival.
- Printing and Reprographics: (site dependent)
- Operate high volume photocopiers and specialist printing equipment
- Collection of customers printing requirements.
- First line maintenance of copiers and the co-ordination and management of external maintenance.
- Operation of large format printers and copiers.
- Provide a finishing service for documents including guillotining, drilling and binding.
- Administering the courier despatch desk.

**Conferencing and Events**
- Set up managed meeting rooms and collaboration spaces for meetings and Events.
- Set up designated event spaces including staff breakout areas where specific furniture layouts are required.
- Set up and maintain meeting room furniture layouts

**Person, Knowledge skills & experience**
- Able to communicate well.
- Flexible working approach.
- High level of personal integrity
- Ability to work under pressure
- Can work independently and with limited supervision
- Previous experience in a customer facing environment
- Manual Handling Skills
- Health and Safety, QA and Environmentally aware

Please note this list is not exhaustive and you will be expected to comply with any reasonable ad hoc duties and requests.

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