Claims Consultant

Kick Start Your Customer Service Career with Aviva in Eastleigh

Customer Advisor - Private Medical Insurance
- Starting salary between £21,700 to £27,500 (depending on hours, skills and experience) plus additional benefits

Our standard full time contracts are for 35 hours per week (with options for part time working).

However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £27,500

Flexible shift pattern between 08:00 - 18:30 Monday - Friday. One Saturday shift every 6 weeks 09:00 - 13:00

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are driven to give it their all every single day. People like you

A bit about the role:
You will be answering inbound calls to support and guide customers through their health claims journey. Whether it’s overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialistprivate treatment they need, when they need it.

The skills & experience we’re looking for:

- Excellent communication skills and previous experience in a customer service-related role
- The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty
- A good fact finder - you will ask the right questions at the right time to get the customer’s claim processed in the most efficient way
- Meticulous and detail orientated - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim
- Knowledge of insurance products / financial services would be great, but not essential

What you’ll get for this role:

- Starting salary between £21,700 and £23,500 based on a 35 hour week or pro rata up to £27,500 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications)
- Generous pension (starting level Aviva contributes 8% when you contribute 2%)
- Eligibility for annual performance bonus
- Family friendly parental and carer’s leave
- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for Aviva products
- Brilliant flexible benefits including electric cars
- Aviva Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year
- Free parking (Subject to availability)

Aviva is for everyone:
We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.