Level 2 Customer Service Apprentice at Pleckgate

3 days ago

Blackburn, United Kingdom PLECKGATE HIGH SCHOOL Full time

Meet and greet visitors to the school and manage visitor sign in and issuing of lanyards according to safeguarding requirements
- Monitoring and managing delivery/visitor access to school premises via the barrier(s) using the outdoor monitor
- To support the Admin Team with telephone calls, transferring callers to relevant staff and taking and passing on messages as required
- To provide clerical and administrative support in relation to the production of specific materials, eg school newsletter, school prospectus etc.
- To prepare and/or draft correspondence, communications, presentations and other documents for the school as required
- To support the administration of health and safety documentation.
- To carry out a range of administrative tasks, including photocopying, filing etc.
- To manage electronic and paper based filing systems, reviewing operating practices and implementing improvements where necessary
- Produce lists/information/data as required, eg students’ data
- To filter incoming/outgoing mail: sorting, redirecting, and acting as appropriate
- Maintain manual and computerised records/management information systems
- Undertake word-processing, spreadsheets and other IT tasks
- Liaise with parents/staff etc around attendance, sickness of pupils
- To assist in exam invigilation as and when required
- To work as part of a team and support the role of others at all times contributing to the overall work and ethos of the school
- To undertake personal development through training and other learning activities including performance management, as required
- Signpost staff, pupils and others in order to receive general advice and guidance
- Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
- Set high expectations of conduct, whilst acting as a good role model for others.

**Desired skills and personal qualities**
- Experience of working in a team
- Organised approach to work in relation to file and record keeping
- Experience of working with MS Office packages including Word, Excel, PowerPoint
- Able to produce written communications which are readily understood
- Good communication and numeracy skills.

**Qualifications**:

- GCSE's including Maths, English and ICT, Grade 4/C or above.

Employer website:
**Other Information**

**Intermediate Apprenticeship or Advanced Apprenticeship**:
Intermediate

**Proposed Duration**:
15 months

**Training to be provided**:
Level 2 Customer Service Apprenticeship Standard

Functional skills Maths and English (if required)

**Job Types**: Full-time, Fixed term contract, Apprenticeship
Contract length: 15 months

**Salary**: From £6.40 per hour

Expected hours: 30 per week

Schedule:

- Monday to Friday

Work Location: In person

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